Palace Resorts $1500 Resort Credit TAX

Hello BDW Members,

I just wanted to let you know that Palace Resort has issued an update to the use of the $1500 Resort Credit.

For bookings made after April 1, 2012 there will now be a tax when you use your resort credit

• Moon Palace, Cancun Palace, Aventura Spa & Cove Palace, Beach Palace, Sun Palace, Isla Mujeres Palace, Cozumel Palace and Playacar Palace. - 11%
• Le Blanc Spa Resort - 11%
• Vallarta Palace - 16%
• Hard Rock Hotel & Casino - 16%

Thanks for the fabulous info!!

I just received an updated contact for those of you that want to book your spa/salon services in advance for you and your guests at Aventura Spa/Cove.

Martha Ponce: e-mail [email protected]

Happy Pampering! 

Could you post where you got this information specifically? I want it in writing to bring with me because they constantly try to change what they are charging when the promotions change. Is it that you will not be charged if you have booked your ROOM by April 1st or the actual services by then? Thanks for the info.

Originally Posted by Tammy Host 

Hello BDW Members,

 

I just wanted to let you know that Palace Resort has issued an update to the use of the $1500 Resort Credit.

 

For bookings made after April 1, 2012 there will now be a tax when you use your resort credit.

 

 

The service fee and tax breakdown is as follows:

• Moon Palace, Cancun Palace, Aventura Spa & Cove Palace, Beach Palace, Sun Palace, Isla Mujeres Palace, Cozumel Palace and Playacar Palace. - 11%
• Le Blanc Spa Resort - 11%
• Vallarta Palace - 16%
• Hard Rock Hotel & Casino - 16%

Please note that these fees will apply only to reservations made AFTER April 1, 2012.  All reservations made prior to that date will not be charged.

 

This is just the information that was sent from Palace Resorts and is subject to change at any time.  For more information, please contact YOUR travel agent.

 

we booked months ago for arrival on 31st March 2012 and yet Thomas Cook have sent us a letter saying that we are liable for this sales tax. Is this correct. They are saying that the Mexican Government have just introduced this tax. How can something that was offered to me as part of the holiday spec now attract a further tax

Don't count on anything that Palace promises. Unless you have it in writing, and sometimes even then they do not care. I am convinced that I may get there and have a number of things that were promised as complimentary be at cost. They are basically charging you $165 to use your $1500 resort credit. I booked last year and have not heard it they plan to charge me the tax yet. Let us know if you hear anything and good luck.

I found the website explaining that you will not be charged if you booked before April 1st.http://www.palaceresorts.com/pressroom-en.html

I suggest you print this page, dispute it now and bring it and all email correspondance with you in case you need to prove something later. I had them try to quickly change the website when I disputed the charge for the beach sound system. I won, because I had it in writing.

Originally Posted by thecastings 

we booked months ago for arrival on 31st March 2012 and yet Thomas Cook have sent us a letter saying that we are liable for this sales tax. Is this correct. They are saying that the Mexican Government have just introduced this tax. How can something that was offered to me as part of the holiday spec now attract a further tax

Thanks for the link! I'll be sure to print it out, along with many others!

Originally Posted by Burlia 

I found the website explaining that you will not be charged if you booked before April 1st.http://www.palaceresorts.com/pressroom-en.html

I suggest you print this page, dispute it now and bring it and all email correspondance with you in case you need to prove something later. I had them try to quickly change the website when I disputed the charge for the beach sound system. I won, because I had it in writing.

 

I heard that Palace has pulled their resorts from Expedia.  I checked to see if it really was the case and I do not see palace resorts on Expedia's site.

I thought I would give you a heads up in case you were thinking of sending your weddings guests to expedia to book their trip.

We have a GREAT relationship with Palace Resorts and they offer really great group amenities so if you are looking for a TA that specializes in destination wedding, you might want to try one of the BDW Travel Agents.  We Specialize in Destination weddings.  You can contact us HERE!

If you do not know what TA you want to work with, just fill out the form Contact a Destination Wedding Specialist HERE and I will direct you to the best agent that fits your needs.

You can contact us:  Contact a Destination Wedding Specialist HERE and I will direct you to the best agent that fits your needs.

You can read some of our reviews here: Wright Travel Agency ~ Destination Wedding Specialist Reviews HERE

I can't believe about the tax now for Palace Resorts- do you have to pay the tax upfront or is it just taken out of your credit?