Majestic Wedding Disaster!

Hello All,

I know that everyone is a huge fan of the Majestic as it is a beautiful resort and the setting is just amazing but I feel I should let everyone know about the bad experience that I had with them just as a warning and to caution everyone to double and triple check all of their plans! I apologize if it is quite long.

I was due to get married at the Majestic next March 2010. I had been emailing back and forth with Maritee for quite some time and the wedding planner I hired in the US was able to confirm my date and time of wedding with the Majestic the first week in February. I had email confirmations from Maritee and was excited to be booked!

This March 2009, my fiancé and I went on vacation at the Majestic and were very excited that we had the opportunity to meet with Maritee (and Phil and Michael Steingard!!) while we were down there. Maritee confirmed in person that our wedding would take place at 5:00 on March 27 2010 at the Majestic Elegance. Martiee took us around the Elegance and we saw all the options. We even saw a few weddings while we were down there and were able to get lots of ideas.

After our vacation I was excited to get in touch with Maritee again and start booking my dinner and reception locations. On the Monday I returned from vacation I was on the Majestic Brides facebook group and posted a new topic March2010 brides. Another bride (who I will not name as this was most certainly not her fault) who I had been speaking with a few months before wrote in the group that she was excited she had booked her date and I was horrified to learn that it was on the same day AND TIME as the time that I had confirmed two month earlier. I immediately emailed my local wedding planner and Maritee to see what the deal was although I was convinced that they had gotten her time wrong as I had communicated with this bride a few months earlier and I had facebook messages between me and her proving that I had booked the date first. As I said I was able to confirm my date and time with Maritee the first week in February and the facebook conversations I had with the other bride were from the third week in February and she spoke to me about being nervous and wanting to confirm her date already.

This of course gave me even more reason to believe that my date and time was secure. This was NOT the case!! Much later that day, after agonizing for hours about what was going on, Maritee finally got back to me and very simply said “sorry but you are not confirmed for 5:00 but for 3:00”. We are flying my rabbi down for the wedding and he WILL NOT do a wedding at 3:00 on a Saturday so there was no way I had confirmed a 3:00 time slot, I also had emails from her confirming the 5:00 time slot! I wrote her back and forwarded her not only her confirmation emails to me but also the facebook conversations I had with the other bride proving that I had reserved the time slot first! Maritee then came back to us, even with the facebook messages as proof, and said that she was sorry but the other bride was in contact with Sandra and was booking the very same date and time as me at the very same date and time that I was booking it which was obviously not true per all the facebook messages.

To this day I do not know what happened but I am assuming Maritee forgot to write my name in the book and was trying to cover up her mistake. But Maritee did not apologize and she would not budge, she just kept saying to my local wedding planner “are you calling me a liar” and frankly yes, we were calling her a liar! For a week my local wedding planner attempted to speak with Maritee, Sandra and the other managers at the Majestic but no one would return her calls. This is someone’s wedding for petes sake, the least they could have done was give us the courtesy of a call back, apologize, and work with us to figure out how to fix their mistake. But alas this did not happen.

So although I had spent months researching the Majestic and even went there and picked out everything I wanted for the wedding I needed to find another hotel.

I am now a Paradisus Palma Real bride and very proud to be one!!!

While I still think the Majestic is a beautiful resort I will never think of it the same and will probably never stay there again due to the agony that they caused me and their complete disregard of kindness and flexibility over my situation.

While this may be a rare occurrence it did happen to me and as all you other brides can imagine it caused much stress over the last few weeks as I needed to find a new hotel that had the date and time I wanted and I needed to start over with all my research.

I don’t want to offend any bride who had a wonderful wedding experience at the Majestic but for all those future brides, BE CAREFUL!! Make sure you follow up and have multiple confirmations unless you don't care if your date is suddenly no longer available!!! And of course in my opinion, don’t use Maritee as your wedding planner.

Good Luck and Congrats to all the future brides!!!!!!!

I'm sorry to hear that. I was really considering using them, I already booked my date and time (but I still keep looking). My first choice was the Paradisus Palma Real and I still may go there, it's gorgeous. But when I saw the MC I really liked the gazebo and prices. But honestly, one thing that really bothers me about the MC is that they don't take a deposit. I feel like anything could happen because it doesn't feel concrete to me. It's like okay, we wrote your name down. It just doesn't feel good enough to me. And I'm afraid that what happened to you could happen to me, as well. Thanks for the warning.

WOW WOW WOW! So sorry to hear this. I hope the Paradisus is everything you envision and more!

What a horrible thing to happen...I'm glad you were able to find another beautiful hotel and I'm sure you will have a fantastic wedding. Good luck!

lindsay, i can't believe what a horrible mix up that was! think about this... what a coincidence that you've been talking to this girl who got confirmed on your date so you were aware of the problem! what if you had gotten closer to the date, had guests book, etc. only to find out that they had you for the wrong time!

good luck planning for your big day at paradisus!! i'm sure it will be a relief knowing that all the details will be taken care of there without worry!!

there have been some other issues with majestic...i posted them on the forum.