Money Back From Fortunoff?

Hey Girls,

So a few months ago, FI and I got our friends who were registered at Fortunoff 4 of their china dinner plates. We found out today from the groom that they never got them. I guess they're on back order, and Fortunoff filed bankruptcy so they may never get them. I'm pissed because it was $150 total. I went back through my e-mail to try and find the order, but I think I deleted it. So now what do I do? Have any of yall dealt with an issue like this with Fortunoff or any other company? If they're never going to get the plates, then I want my freaking money back! And their website is ZERO help! I'm pissed!

Casey

I would contact your credit card company. They should have a record of the transaction and might be able to go after the company. However, I think there is a time limit that they can do that, so it might have passed. But I would start there and they might be able to offer suggestions on your next steps. Also, I would email Fortunoff and see what they say. Did you ever get a notice that they were on back order?

That is horrible! What kind of customer service is that? Did you buy them online?? I couldn't find any contact info when I googled them but I found a list of stores that are still open w/ phone numbers, most are in NJ but they will probably have a number for you to call.....Fortunoff Store Locations

Otherwise, like Carly said, call your CC company - they should be able to help you too.

How did you find out they didn't get the gift? That's too bad .

yeah contact your credit card company Casey - I've had random charges deleted months after. How long ago was it?

We found out because it's Stu's bachelor party this weekend, and the guy we bought the gift for was joking in an e-mail saying, "How dare you give me a goose egg wedding gift and expect me to go to Vegas for you bachelor party." So of course Stu asked me about it and that's how the whole thing started. I think we paid with Stu's debit card, so I'm gonna check in on that. So annoying! Damn economy!!!

It was back in December.

you should be okay if it was back in December

but the debit card part might present an issue, grrrrrrr. i have heard that the bank will only back up credit card transactions and not debit. BUT it depends on the bank i guess.

MAN, that really sucks casey! i feel for ya

Fortunoff maintains all of their records by name electronically. If you can get a hold of someone in a store, they will be able to find your transaction and see that it was not shipped, and hopefully refund your money. If that does not work, file a dispute with your credit card company. If you used AMEX, you will have no problem at all.