Dreams Tulum Closure (consolidated thread)

I am SO glad to hear they hired more people. Sounds like they need a small army!!! Maybe the mexican govt can supply one since they caused all of this to begin with! Okay, I cant pass judgment on the court case and maybe DT did something wrong BUT... damnit!!! I'm so frustrated.

The squeeky wheel point is a valid one but then i also think about how busy they must be and then hitting them 8 times with the same thing just clogs the whole system up even more for everyone... I just dont know anymore!

Hey! I just wanted to post an email I got from Landy last night and am wondering if anyone else received it as well. It looks like it could be a standard informational letter. I haven't emailed Landy since 9/24 (just prior to the shut down) asking her if there were any other weddings planned for my date.

Oh well, looks like the same old information we have thus far. It does say that they have hired 2 more people to help them through this mess but boy are they being worked hard. 20 hrs a day!!!

From: Landy Cahum <[email protected]>
Date: Sun, 26 Oct 2008 15:55:20 -0600
Subject: DECEMBER WEDDING
To: xxxxxxxxxx
Cc: [email protected], Monica Moreno <[email protected]>

Dear Amy:



I want to send you our deepest apologies about this matter. This in fact does not reflect our service at all and clearly sends a really bad message to such important client as you. Before this incident happened, we decided to hire 2 additional staff for our weddings department, as our wedding business was growing really fast and we needed to improve our response time.



Unfortunately, the actual situation happened, and then a huge amount of work surpassed our capacities again, since we had to relocate about 40 weddings that we had for the next this month. We are actually working 20 hours a day just to relocate, contact and program individual reservations and wedding groups to other resorts in the area and unfortunately all of our weddings staff had to be sent to the different hotels in order to coordinate and operate those weddings, leaving very little time to contact all our wedding groups. Certainly, we are giving priority to those wedding happening now, and then chronologically contacting the rest of our clients.



In reference to this unfortunate situation, we have discussed with our corporate offices and they also with the lawyers. They are confident that this could be solved this in November but since it involves a legal issue, they or us, can not provide a definite date. We realize this very challenging situation has not been easy at all for guests and partners alike and truly regret each and every inconvenience this situation has created. Please be assured Dreams Tulum is committed to working hard until a resolution to this matter is found. Although we can not comment in detail, progress is being made and we are hopeful it will be resolved in the coming weeks with the resort once again accepting arrivals in November.


Since we do not yet have an exact date of resolution, we will not take unnecessary chances or last minute decisions and will relocate all arrivals up to November 15th. The resort team will continue to work hard in order to immediately provide and inform you of the protection of all bookings up to that date. All efforts will be made to protect guests at other Dreams Resorts & Spas and Secrets Resorts & Spas in the region when possible.



In this process we took the decision of protecting clients until November 15th , and relocating them to our sister hotels.



We will provide more information in this regard as soon as we have it. We wanted to keep you informed and truly regret the inconvenience.



We are sensitive to and fully appreciate the challenges and consternation presented by this situation and committed to finding a resolution as quickly as possible.

I hope this explanation helps and please accept our apologies. I can assure you that it does not reflect our regular service, just that we did not expect this and even though we are doing as humanly possible to make all changes in reservations and sales, it clearly is an almost impossible job.



Thank you again and please feel free to contact me if you require further assistance



Thank you very much for your understanding.


Kind regards,



Landy Cahum Reyes

Coordinadora de Bodas

Dreams Tulum Resorts & Spa

Tel.: 011(52) 984 - 8.71.33.33, Fax: 011(52) 984 - 8.71.33.53

<mailto:[email protected]> [email protected]

<http://www.dreamsresorts.com/> Dreams Resorts & Spas: Unlimited Luxury

ok! Im officially starting to really really freak out!!!!!

I have emailed EVERYONE humanly possible in the last 2-4 days to get some info worked out! I have not once received any reply to any email. I call! I get nothing! I am BEYOND STRESSED!!!! all I can do now is cry! I am in total distress. Im not getting any of my questions answered. I dont know what to do anymore?

Im getting to the point where I just want to say ^%#@ the whole thing!

This was supposed to a stress free process. Not this stupid nonsense.

What am I supposed to do now? I have no idea what to do?

ok-deep breaths...have you called DT lately? When was the last time you spoke to Landy/Lizet?