Dreams Tulum Closure (consolidated thread)

I just woke up and found out my travel agent has switched us to Dreams Cancun without even asking us. I am so mad Ive been crying for the last 3 hours. There isnt a chapel there and I do not want to get married outside at all. I want to cancel the whole friggen thing now. There is no way I want our hard earned money going towards what we dont want. Im not saying its not a nice resort, it is just so far from what we wanted and paid for. I cant deal with this disappointment so close to the wedding.

Even though there is no chapel there you don't have to get married just outside - they do have indoor options available and they can decorate for you in so many nice ways -

You can even do a very nice secluded opption in the Spa area - even though it's outdoors it's surrounded by walls on all sides and there is a very pretty fountain there.

Don't be so distraught - that's me saying it after less then a month ago I was having a cuniption fit just the same.

You do have other options then outdoors if you need some ideas and help please let me know knwo and I will do what I can to help.

Quote:

Originally Posted by MonoAmor I just woke up and found out my travel agent has switched us to Dreams Cancun without even asking us. I am so mad Ive been crying for the last 3 hours. There isnt a chapel there and I do not want to get married outside at all. I want to cancel the whole friggen thing now. There is no way I want our hard earned money going towards what we dont want. Im not saying its not a nice resort, it is just so far from what we wanted and paid for. I cant deal with this disappointment so close to the wedding.

FI speaks Spanish so I have him calling the resort as I type this. Hes just as upset as I am, which is why I think I am so upset. As the brides were in charge for the most part of creating the perfect day for the grooms too. And if hes disappointed that makes me feel so terrible. Ill let you guys know what they tell us.

Ladies, I just called the hotel. Sandra and Landy were not there but I spoke to another woman that is helping them. She said they are still working on arrangements for Oct arrivals and are not working on Nov arrivals as of yet. So, since my first arrival is Nov 1, then they are not working on mine yet. So frustrating. But it sounded like we are going to get moved, they just have not gotten to us yet.

Everyone,

My wedding at DT is not until May 1, 2009, but I did not sign up for this stress. When we were deciding where to go we read about the hotel closures in Tulum in July and our travel agent assured us that DT was not in question. Well, here we are a few months later and maybe it's related, maybe not, but we are stuck in this debacle.

I just received the following message from AMResorts to my travel agent this morning (10/21/0. My travel agent also said she spoke on the phone with Christie Gonzalez, the Midwest Sales Representative of AMResorts (owner of all Dreams and Secret's properties), who has advised that by tomorrow they may have a definitive answer of their reopening.

Here is the email Marcie (my travel Agent) received:

Dear Marcie:

I understand you have been in contact with our Regional Sales Manager,

Christie Gonzalez regarding your wedding at Dreams Tulum November 15. The

issue in Tulum has caused frustrations and I completely understand as I also

have the similar frustrations given our current situation with this hotel.

Our attorneys in Mexico are on top of this situation, however information is

not as concrete as we prefer as working with the authorities in Mexico is

quite difficult and our situation is completely political, nothing more. We

are not in violation within any of our grounds and share no similarities

with respects to our hotel neighbors, despite what some news has reported. I

would like to advise that guests will be back at the resort starting

tomorrow or next week, however we don't have definitive information from the

authorities of that possibility. We can only make decisions for the short

term as we are optimistic Dreams Tulum will be back accepting guests very

soon. We have reports that Eurostar Tulum is back open and that is very good

news. We made the decision yesterday to protect guests up through November

15 at any of our other properties in Dreams Cancun and Secrets Silversands.

Since weddings are more tedious and require difficult operations due to

different jurisdictions, we are making necessary protection for all weddings

through November 30. We do have quite an amount of weddings in October and

November and our hotel staff, as well as hotel staff brought in from our

other resorts, are in the process contacting each one by one with protection

plans. I will also personally contact our weddings/sales personnel at Dreams

Tulum with regards to your wedding group for follow up.

Please feel free to let me know of any questions and I am happy to assist.

Thank you for your support.

Sincerely,

Matthew J. Mullen

Senior Director of Sales

AMResorts

My FI talked to Abigail at DT today and it sounds like they will try and work on moving us somewhere besides Cancun. For us the key is not using our travel agent but just speaking directly with the resort. Im hoping they will be able to arrange something for us!

MonoAmor my fingers are crossed for you! Good Luck with getting moved. You Nov brides should have a nice stiff drink when you finally get down to Mexico