What to tell guests about "arriving in Mexico"

Navigating the Cancun Airport

When you arrive at the Cancun International Airport, your first stop will be immigration. Look for overhead signs leading you to the lower level. You will need to make your way downstairs. The lines can get very long here but generally move quickly. In order to speed the process, have all of your documents in hand. You must provide your completed tourist card which you should have received on the plane. The immigration agents will review your tourist card, stamp it, keep a copy for their records, and then give a copy back to you. PLEASE MAKE SURE TO KEEP THIS COPY IN A SAFE PLACE, AS YOU WILL NEED IT AND YOUR PASSPORT TO EXIT MEXICO.

Your next stop will be baggage claim. The Cancun airport does have baggage carousels, but they are small and there are not enough to handle the amount of luggage coming through. After a few rounds on the carousel, luggage is cleared into a central area, usually on the floor next to the carousels. You should look for your luggage on both carousels and on the floor around them.Once you have your bags, head to customs. You should be able to see the customs line through the glass windows. You are almost done.During the inbound flight, you will receive and need to fill out a customs form. You will hand the form to the customs agent and press the button on what looks like a traffic light. A green light means “go†and red means “inspection†in which case, officials perform a quick inspection of your luggage.

After you get through customs, proceed through sliding doors. Be aware that between customs and the exit the hallway will be filled with timeshare solicitors. Keep your head down keep walking, and repeat “No, Gracias†until you reach the area that holds the vans and busses.

Once you are outside on the sidewalk, look for the Lomas representatives. They will have on white pants, brightly-colored aqua shirts, white ties and signs that say Lomas. You will be transported to the hotel in a van. This ride should take approximately half an hour. Check in time is not until 3 p.m. Your luggage will be delivered to your room. While you are waiting, you can enjoy the restaurants, beach, pool, or explore other parts of the hotel.

WONDERFUL information! Did you post this before? I know I read something like this before we went - and I followed the directions of saying "no thanks" to everyone! We had a super easy transition from the airplane to the van waiting to take us so I guess we were really lucky!!