Did your TA tell you this?

hi jenny,

that is ridiculous that your TA told your guests not to contact her.

That is crap! My TA told me specifically to direct all guests to her with questions as I should not be bothered with anything travel related.

That is not right you have enough to worry about you dont need that. Thats her job.

That's foolish, isn't it good business practice to build a rapport with your clients. I know it may be a lot of new clients, but how else does she plan to make that connection with people that could potentially mean future bookings.

My TA specifically wanted people to call her to ensure she went through everything with them about the travel arrangements and trip insurance. Told me that I went above and beyond by providing her with spreadsheet with names, addresses, contact numbers and relationship to us info of who she should expect calls from. Reminded me I had wedding planning to focus on and not worry about people's travel questions.

I think that TA will probably realize what a bad decision it was to tell you to take the booking info and not have people call her. I hope you find a great TA that will help you get things sorted.

Thats crazy. Bugging her means making money. i would call the owner of the agency if you have already booked and see if they can give you a new agent.

i'm so glad you didn't book anything & you able to switch. this is ridiculous, obviously she doesn't understand what her job is!!!

we had communication problems with our first TA too. i sent email after email and called with no answer. so when he did get a hold of me and i told him we were using someone else he got so pissed off at me. he even started giving me attitude and "yelled" at me via email. he was very unprofessional. i'm so glad we switched before booking anything and now we have a great TA. she has gone above and beyond for us.

good luck!!!

uh, no. When my guests contacted my TA she got both their phone number and email address so that she always had a way to contact them and they also had her phone number and email address. It's not YOUR job to handle everyone's questions!!!