Boycott El Dorado Royale & Karisma Resorts-UPDATE policy REVISED!

Hi,

I just got back from my site visit at EDR and I'm considering EDR for my wedding next year. I've been reading about all the issues going on with the outside vendor policies. Today, when I asked the WC about the updated policy, she sent me the old policy. I'm waiting to hear back from her to confirm the new policy, but, could you tell me where you found the new updated policy for outside photographers. Thanks!

Rhonda

if you contact your WC about the policy and they send you the old one, tell them that you heard that Faith Wishnie (head of wedding dept) recently changed the policy...at least that is what i was told by their pr company. if they respond differently, let me know and we will re-instate the ban.

Ok, thanks! Hopefully, I'll hear back tomorrow and let you know if there's a problem.

Hey, my wedding coordinator just got back to me today and confirmed that yes in fact EDR's photographer policy has changed. It is now a $500.00 fee ONLY. No additional 3 night stay. In my case, I have my photographer driving in from outside of the Riviera Maya, therefore I have to book her a room for my wedding. But at least now for me that means $500.00 + 1 night stay. Not so bad I guess.

i was told it was a $500 fee IF they were not staying at the resort as a guest. not $500 and staying at the hotel....

So really, they are still charging the $500 fee but no longer requiring the 3-night stay.

Tammy - I thought they were going back to their original policy that if they are staying 3 nights there is $0 Fee? Maybe I misunderstood.

El Dorado Spa Resorts & Hotels and Azul Hotels, by Karisma strive to provide exceptional wedding services and meet our guests' every need. As such, we have listened attentively to feedback provided by the bridal community and have updated our outside vendor policy. Outside photographer and videographer vendors are welcome at the property for a charge of $500 per day. It is no longer a requirement for them to stay at the hotel but are welcome to do so if they choose. Vendors must be pre-approved in advance by the wedding coordinator and must abide by all Mexican governing laws which require foreign workers to obtain proper licensing and work certificates while in Mexico doing work for themselves or on behalf of others. The hotel reserves the right to request proof of such license and/or work certificate.

 

We place a great deal of emphasis on our overall wedding services, guaranteeing the highest level of guest satisfaction such as offering U.S. based wedding planners, on-site professional coordinators, unique beachfront ceremony locations (including seaside chapels), gourmet cuisine, blood work done on property, customized weddings and amenities, and affordable prearranged wedding packages like our Free Sweet Wedding Package, to name a few.

 

At El Dorado Spa Resorts & Hotels and Azul Hotels, by Karisma, we take pride in our wedding services and ensuring couples experience the ultimate day of celebration, romance and a lifetime of memories. We look forward to continuing to work closely with you, creating perfect destination weddings.

Don't you think the fees are a little ridiculous? Other resorts in that area charge way less ($100 USD) and some don't even charge at all.

I will definitly not be recommending this resort to ANY of my friends and family because of the overcharging that this resort does.

I'm looking into cabo and so many resorts have stupid vendor rules, not only EDR. Most resorts (Riu, westin etc don't allow outside vendors) should we not have a thread that explains which resorts allow outside vendors, which ones don't and which resorts charge and how much they charge? I think it's so stupid to charge brides paying so much $ already. I don't think it's fair at all and 500$ is the most I have ever heard of!

Do you have a name? Its nice to see Karisma tune into the Internet web sector of their target demographic. If you are going to be posting about policies and so forth, it would be nice to know who we are talking to and your position inside Karisma's Goliath company.

del Sol photography also strives to provide exceptional wedding services and meet our guests' every need. In fact, we strive even harder to sell your hotels to our clients by posting slideshows on this forum. Our clients are members and talk about their past experiences. The lasting impression every time, their photo story at your resorts.

We are in business to serve travel agent style marketing with our online presence through online networks and forums like this one. Del sol Maintains proper paperwork to work in your hotels and yet Karisma coordinators reply to our clients that we were banned due to past unprofessional behavior. When in fact, it was words from very post in this forum where we were trying to protect our clients about these fees and let them know exactly what they were and that they were high and we disagreed with it however it was the only way for us to work on the property. We endorsed this policy and asked EVERYONE to pay the $500 fee. And my count today, is that we serviced 15+ weddings where our clients paid those fees.


Our upcoming clients and current Karisma clients wish you would change your policies, especially regarding your smaller Boutique hotels. We are in position to have a very very mutually beneficial professional relationship with constant del SOl referrals from ecstatic clients.

del Sol and all of our clients are curious to hear your reply and we would like to THANK our clients for their support. Also, thank you Faith Wishnie for actually making a good PR decision to allow old contracts to continue to have their wedding without last minute policy changes damaging their special day.

Regards,