WARNING about SUNSET DA MONA LISA

Hello Ladies! I just want to provide an update on Sunset da Mona LIsa. I e-mailed Emma about the charges on our credit card (e.g. more than $600.00 for water for only 28 adults on top of almost $ 4000 dollars in alcoholic beverages. Only about 10 adults in our party drank alcoholic beverages!) and I still have not heard from her. I had been advised by my credit card company to settle this with the merchant first but since I have not heard back from Sunset da Mona Lisa, I will take this up with my credit card company. I just want to warn all of you who are having their wedding at SML, be very careful! It is a very beautiful location but I learned later from other sources that they have been known to have charges like these appearing on the credit card bill.

 

I will continue to provide an update as we try to settle this matter.

That is so shady of them! I'm sure all the Sunset BTBs appreciate the update! How's married life??

I wonder if when they're putting the amounts in to process your credit card they are putting it in pesos instead of US dollars and something's getting lost in translation...that would seem more reasonable?

 

Roughly it would work out to $60 for water and $400 for alcohol.

I was thinking the same thing.

I hope this gets resolved ASAP! Keep us posted.

Hi Melissa,

No, we have already done the math. It is clearly more than $600.00 in water. In our bill they served 163 bottles of water! It is outrageous! Also four of our vendors were not served their meals but we were charged for them too. There are only 28 adults in our party (including Juan and his assistant it is 30 but Juan left shortly after dinner). In total we paid more than $9000 for a party of 28 adults.

I have already e-mailed Emma of SML almost two months ago and I still have not heard from her.

Why don't you just give her a call? That's horrible, I will definitely watch watch our bill!

That's so scarey! I hope it gets figured out soon.

Good to know. I am just starting to plan my wedding at SML and I think the location is absolutely georgous but I don't want to be over charged-its already going to more than we had planned to spend!

Make sure you keep all e-mails with Emma in a folder. Oftentimes she forgets ( I am giving her the benefit of the doubt here) what you have agreed upon. Also, I think it would be better to pay open bar by the hour since they count your adult guests and they charge per person. This way you know exactly what to expect. We paid for the drinks per consumption so it was difficult to prove who really drank what. Also regarding water, they served Fiji water which I did not authorize. In the open bar, water is included. Emma was not there when our wedding ended so she cannot be responsible for the charges but since she is the sales manager she has to be accountable.

Wow...I hope this all gets straightened out. Even if it is a misunderstanding, a big misunderstanding, the lack of reply to your messages is really troubling. Thank goodness you paid by credit card so you have some kind of advocate. Good luck!