ceiba del mar hotel and spa

Well... the fact is I never signed a contract with Euforia. We were still hashing out the details when I decided to call off the wedding. We had given them one deposit.

When I canceled Hector told me that he could only give me 400 dollars back of the 1500 I gave as a deposit. When I pointed out that he didn't have a signed contract yet, hadn't purchased a single bloom, and the rental items were things he had in-house already, his response to me was that he had already given Andrea her commission. Well, he didn't know that ever since my site visit Andrea and I had become friends. She let me know that she hadn't gotten a penny of my money and recommended that I file a grievance with Mexico's version of the BBB. I did.

Really, all I wanted was an explanation of how he could justify keeping all of my money. That's it. If it was justified I would have chalked it up to lesson learned. I won't go into some of the things Andrea told me about how his company has treated other brides because that's unsubstantiated. But let me tell you, I got off easier than some.

Hector also threatened me with his "family of lawyers" and to this day I haven't received a dime from him and he won't respond to any of my emails and he has not shown up to three of the court hearings claiming that he hasn't gotten notification of them.

A bunch of bullcrap if you ask me. His attitude was extremely unprofessional. I realized that I would be out of pocket some money but to this extent seems like bad business to me.

I'm now paying my parents back $7000 for a wedding I didn't get to have. They are furious with how Ceiba treated them. It got down to name calling in the end. But it's over now. We can all move on.

All I've ever said on this site is for brides to read their contracts closely and ask questions (even unpleasant ones like "What if?") That way they can gain insight on who they're working with and what their policies are. And I've told my story honestly and openly. It's insult to injury during such a sad time in my life to have to deal with unsavory business people as well.

I wish you much luck with everything.

I just got back from a site visit to several different locations in Riviera Maya, Ceiba del mar was one of our favorites and very high in the running for our wedding for next year. The resort itself is not only beautiful with every room having a view to the ocean but I like how the rooms had a mexican feel to them. I guess why we really liked it was because it was not surrounded by some of the other huge hotels and we felt like the wedding would seem so much more private. I'm sorry i was horrible about taking pictures.

Hello! Quick question for Ceiba brides~ Are you using Travel Agents for group rates or booking directly with the hotel? I really just want to make sure I have the best rates for our guests and was curious what you have all done.

Thanks!

Hello! Quick question for Ceiba brides~ Are you using Travel Agents for group rates or booking directly with the hotel? I really just want to make sure I have the best rates for our guests and was curious what you have all done.

Thanks!