Dreams Cancun - Questions for those married here!

You should be alright getting married in Oct as far as having the Gazebo available. However, all brides should be warned of the poor treatment we received by the wedding planning staff as well as poor and accomodations to half of our guests.

I agree, one shouldnt sweat the small stuff on any wedding, we are actually extremely laid back....but our experience at Dreams was far from "small stuff" and was completely unacceptable. If you have an upcoming wedding there and cant bear the thought of cancelling your plans, you should contact them to find out what options they have to provide your wedding elsewhere as they did for us.

Again, we want all the brides to be excited for your special day and dont want to rain on your parade. But perhaps your experience will be better having this knowledge prior to arriving at your planned wedding spot. Good luck to all.

Gwen, that sounds like a horrendous experience and my heart really goes out to you for having to put up with all that when you're already stressed enough being a destination bride! And the way they treated you is so unprofessional, especially the dishonesty.

Can I ask how your guests booked rooms? Was it through an online ticket seller or through the hotel directly or through a travel agent? I've heard of that happening a few times.

Again, sorry your experience was so horrible and I hope you will be able to look back on this as a funny little glitch in your otherwise happiest day of your life

It totally sucked the way they treated us, but in the end we had a great memorable wedding with phenomenal pictures!! Tony and Alex were great. Our 650+ pics all look like they came from a magazine. We got pics not only at the lighthouse and boat but also at the NOW resort.

Some of our guests booked directly through the hotel and a good portion booked through travel companies such as Orbitz. Orbitz had better deals than Dreams would give us as a group package.

It is all over and we are happily married, so that is the important thing. But it certainly could have been easier and handled much better. To all the brides with upcoming weddings at Dreams, a new Gazebo will be up soon and i'm sure things will be fine. To future brides who havent yet selected a site, I would recommend a different locale due to the unprofessionalism alone. Their sister site Now Resort had very good wedding management we felt. Only problem is that its much more remote. Sorry to have been the bearer of bad news. Again, we are still happily married! Better luck to everyone else.

Gwen,

First of all, I am very sorry you had to go thru this terrible incident and for it to be a damper on your wedding week. I GREATLY appreciate your coming on the site and explaining the situation to us.

Did you think the location at the NOW resort was better than what Dreams Cancun was able to offer without the main gazebo? My wedding is in 12 days, they are telling me it will be ready by then. I have never been to this resort. But I am trying to figure out a back-up plan if it is not ready.

I can't see the photo you posted on the other link. It is because I am still considered new, so I couldn't see what the temporary gazebo looks like. But from the comments and they way yours was handled, I am sure it was not nice.

Was that the only option they provided you with-the NOW resort? I was thinking maybe Dreams Rivieria if it was not booked for a wedding on my night. So this is why I am wondering if they gave you several options and you chose the NOW resort. Did they just bus your group out there for the wedding and back that night or how long did you stay at the NOW resort?

Now more than even the gazebo, I am worried about them trying to send our guests to other hotels. This will not be acceptable to me! All of our friends and family are spending this money to spend time with us and have dinners with us, etc. So if this is the case, they better be prepared to put us all on a bus and send us to another resort. The only problem is we are coming in on all different days and some for only the weekend. So I am afraid it will get hectic the day before our wedding.

I really don't know what else to do at this point. I don't even know if our travel agent can help. Most of our guests booked used our agent and booked thru Apple Vacations.

As soon as I read the first post about this incident on here, I emailed the hotel directly and received a response from the manager you referred to. He assured me that everything will be ready for my day, but now that you say you felt he was dishonest with you, I don't know if I should trust this and feel better or not?

I think this is just a terrible way for them to do business. They should know better than messing with brides. I am usually pretty laid back too, but I will go CRAZY on them when I show up if they try to pull this stuff. Although, I don't know how much it will help. And I would rather spend my time with a drink in hand and getting a massage with my fiance, not fighting with them over something that we should not be dealing with days before our wedding!!!

And I don't think you should have had to pay for much after this treatment! Maybe tangible things like dinner, photos, music. But not for the location, etc., since it was not what you were promised or agreed to when signing their "contract" and plannig your big day! Sorry if I am rambling, just really upset about this!! My email is [email protected] if you want to email me directly. THANKS for your time and input!

Amy

Wow, i am nearly speechless about this gazebo and beach situation. Ive been following this thread for the past couple days on this situation and i just cant believe it. I really really hope they get their crap together for the weddings coming up in the next few weeks, and i also pray that they have learned from this mistake of not being upfront and honest. The funny thing is - they are very well aware of this website - i even remember talking about this forum with Cecilia when i met with her - so rest assured, the publicity is being read, and you are being heard. And even though some hearts were already broken due to the stupidity of the resorts planning, i have to say thanks to the brides that are making it all known so the brides with upcoming weddings can be more careful and suspicious....so, THANKS! Ill be asking and communicating much more with Dreams from now until August for sure.

Mango Tango...I'll have to remember that one!! thanks PhillyBride!!

All I can say is wow. I emailed Cecilia and got a responce that the gazebo should be done on April 30th. I am extremely worried after I read what Gwyn went through. all I coulde do is hope for the best and well I will see what happens when i get there....