Dreams Riviera Cancun - Brides post here (new thread)

When is your wedding?

I agree! What is upsetting is the fact that we (well some of us) are trying to book outside vendors and not getting a straight answer is driving me nuts!!! I don't want to send a deposit to the photographer if we aren't able to use her or if we have to pay a high fee to use her. I do need an answer to this question soon because if I don't send the deposit and book her, she may possibly be booked for my day. I don't understand why Ana tells everyone a different answer and with the resort being new, it seems that as time goes along, rules and fees begin to change. I would feel more comfortable if I saw everyone getting somewhat of the same answers to their questions and concerns but it seems as though everyday 2 and 3 people are getting different answers from Ana. What gives?

Laura- enjoy your wedding and be sure to fill all us anxious brides in when you get back. I'm sure your day will go amazing and your wedding will be beautiful! Congrats!

Maybe we should call the resort and see what is going on. I emailed Ana two weeks ago because I faxed my credit card information for my deposit to be withdrawn. I asked her to email me back to make sure she got it. HELLO..SOMEONE COULD STEAL MY DEBIT CARD INFORMATION. Then I look at my bank account and it has been withdrawn, but no email from Ana in two weeks or no contract. however, they were very quick to take my money.

I'm not choosing my flowers (bouquets or centerpeices) from the pictures she sent out. Those are the ones included in the package that you choose which is probably why she doesn't include prices with those pictures.
I am going to give her pictures of exactly what I want (I found perfect pictures on the knot and various other wedding sites) and there will probably be an extra charge for some of it (orchids etc) but at least it will be what I want...if you send her a picture of the bouquet you want, she'll email you back with a quote once she gets the quote from the florist they use.

Reaganlane - in this situation I think it's best that you send Ana an email explaining this and cc your TA. I'd say having your TA get involved in this will help speed it up and help you get a straight answer. When I was discussing using an outside photographer I cc'd my TA on every email and was able to get the answer I want. But it is an exception that she'd have to make and I don't know what her reasoning is for granting exceptions.
I'm sorry it's frustrating but seriously consider getting your TA involved.
IF you don't have a TA - I used Berman Travel and they do a great job and have a good relationship with Dreams.

Sorry girls I'm catching up on all the posts! I've been swamped with work this week and haven't been on the forum.

 

Laura - have the most amazing wedding ever! It's going to be AMAZING!!! YAY!

 

For the rest of us - I'm sorry eveyone is frustrated but I agree, lets take a deep breath and remember that the pictures of the weddings at Dreams look amazing and I'm sure Ana is overwhelmed but will give us the attention we need when it's closer to our date. Our weddings are going to be amazing!

 

If you're working with a TA, just cc her on every email you send Ana, sometimes it helps get faster responses and then your TA can be the "bad guy" and lean a little more on Ana instead of you having to do it.

 

I booked a site visit - I wasn't planning on it but I decided I'd feel better if I could just speak to her in person. I know it's not exactly easy and we're already spending a lot on our weddings, but maybe if you're 6+ months out from your wedding you can start looking for deals to fly to mexico for a quick weekend, just to ease your mind?

And of course, for anyone getting married after May 10th (when we get back from our site visit) I'm happy to take pictures and ask questions for you!

 

Ohhh and Happy Friday!

Yeah, my TA has been involved from the get go. She is a personal friend so she is taking this as serious as can be. She has gotten emails back from Ana but they don't answer all the questions. She has said it was ok to bring an outside photographer but if they were eating, I would have to buy a day pass. I'm only going to have a short photo session so eating is not needed. When I went to book my photographer, she sent me an email and told me to double check with Ana about the outside photographer fees because she has heard different from other brides I guess. When we sent an email to double check, we've gotten back a different answer so my TA is trying to get it all figured out. I just don't understand why so many ppl are getting so many different responces from Ana. I'm having a very small simple wedding so my main goal is to get amazing pics. I couldn't imagine booking a huge wedding with the limited answers and confussion. I have a TON of respect for all you brides booking a large wedding and reception at Dreams because I would be going crazy! LOL! I know everyone's wedding will be amazing, but when your dealing with sooo many people and decisions...I can see how it is WAY more stressful.

November 11, 2010!!!! 4pm

Boo - Thanks for sharing these!!! Are these included in the package deals....or are there extra charges for them??