Hello ladies, I ended up having to switch my entire venue because Riu was a nightmare to work with. As you can see above, I originally had chosen a different date and they took my deposit, I had all of my invites printed for January 10 and then come to find out they can't accommodate the number they advertise. I got past that, switched my date to January 17 and reprinted everything. We didn't put down a room block because you have to pay a large percentage of the entire block as a deposit, and at the time we were unsure of the number of people, everyone was staying different number of nights (3-6 nights) so we did it under "flexible getaways" and was told we would be fine with how many rooms were available at Riu Palace.
Fast forward to a month ago, we find out that Sunday - Tuesday night at Riu Palace is 100% sold out and only 1/3 of my guests had booked. We were looking into options of moving guests to Santa Fe on Sunday, with the option of day passes. Riu refused the day passes. Then after working on the issue of where to place, or split up my guests for the hotel stay, we come to find out that Riu had moved our wedding to Santa Fe months ago and didn't even inform us. They were completely unapologetic and very "matter-of-fact, this is how we do things." I tried to stay optimistic, first moving my date, then splitting my guests, but then moving my wedding?! If this is how they treat a bride with over 100 guests before I arrive, I can't imagine the things that could go wrong once I'm there. I also want to add that the wedding coordinator for Cabo, is actually located in Cancun which may explain her care-less attitude.
My solution? I moved the entire wedding, and all of my guests to Melia Cabo Real. It's a smaller resort and I've heard they have amazing food, it's the only swimmable beach in Cabo and they aren't a wedding factory so I am the only wedding that day. I am just now starting to work with the wedding coordinator and so far, SO much better. Also,, with Melia, my wedding package includes a one hour, cocktails and appetizers while we are getting photos done. the photos are gorgeous on the beach or in their garden area. As I get more info, I can send it on if you're interested.