Dress Drama

[TATrisha]

Oh goodness, what a day this has been.

 

So, I ordered my wedding dress in early September. It has been 18 weeks and still no sign of my dress. So, I start to panic a little bit. Well, last week I decided to call the dress store and see what was up. Nobody answered. I called probably 20 times (throughout the whole week) and nobody answered. I also left a message (only one... I'm not THAT much of a Brizezilla!). And nobody returned my message. So, naturally I start to freak out big time. The store I bought my dress from was shady to begin with and now I'm just about to have a heart attack.

 

Today, my bridesmaids and I went to pick up the bridesmaid dresses. Everything went lovely and the dresses all worked out great. But as I was waiting for one of my maids to get there I see this dress sitting on a rack. It's BEAUTIFUL and immediately I start to sweat and have this awful feeling in my stomach. Well, after an hour of staring at that dress I finally decided to try it on (with the horror music from my other dress not coming in playing in the background). Well, yeah, I love it. I mean, LOVE it. It's a brand new dress. The store just got it yesterday. And I'm a huge baby so I broke down into tears. The lady asked what was wrong and when I told her all about it she felt so bad. Especially because there is NO way they could order this dress in time for my wedding. Well then the owner sees what's going on. She offered me the dress, the sample that she just got YESTERDAY!

 

Now I just don't know what to do. I actually WENT to the other dress store to see what was up. That didn't help much. She said she called the company last week and they said they'd get back to her this week (why it takes a week who knows!!!). Then she says "you just have to be patient. This company is a 10-16 week company." I fired back with, "It's been 18."

 

I just don't know what to do anymore. I love the second dress, and I don't know anymore about the first dress. It's been so long since I've tried it on and trying it on in the store is pointless because it's 8 sizes to big for me so you can't tell anyways!

 

UGHHHH. So, I might become a two dress bride in the snap of the fingers. Dang. There went being under budget

 

Sorry that was long and rantful, but it's been a VERY stressful day and I just needed to get it out there.

 

The end.

[foxytv]

Oh girl, I can only imagine the stress of your dress not having some in yet.

 

If you can afford dress #2, I say go for it. you can always sell the other one or if the delay continues, I would fight for a full refund.

 

Any pics of either dress? :-)

[TATrisha]

No picks of either dress. The first dress is similar to this one (NOT the same though)

 

The second dress is KIND of similar to Maggie's Anastasia... but not really. I'm trying to find that one online right now but it's not working!

[-Kate-]

This is supposed to be a fun/happy time so let's try to minimize the crappy situation sketch salon has put you in. Buy the second one so you can relax. Call the first place and tell them you are canceling because the 10 - 16 week dress has taken 18 weeks.

[TATrisha]

Oh yeah... I forgot to mention. On my receipt for the first dress it says.

NO REFUNDS, NO RETURNS, NO CANCELLATIONS. In other words, I will have to pay the full amount no matter what.

 

I'm beginning to think maybe I could use that dress as my TTD dress... but spending $600 on a TTD dress doesn't always sit well in my stomach!

[foxytv]

Yes, but despite the "no cancellations" ... they also did not live up to thwir end of the bargain.

 

You do have a case as far as that goes so I would try it and stand your ground.

[CourtneyV]

Quote:

Originally Posted by Tlseege Oh yeah... I forgot to mention. On my receipt for the first dress it says. NO REFUNDS, NO RETURNS, NO CANCELLATIONS. In other words, I will have to pay the full amount no matter what. I'm beginning to think maybe I could use that dress as my TTD dress... but spending $600 on a TTD dress doesn't always sit well in my stomach!

Quote:

Originally Posted by foxytv Yes, but despite the "no cancellations" ... they also did not live up to thwir end of the bargain. You do have a case as far as that goes so I would try it and stand your ground.

I agree, this is BS. Do you remember what days you called/left messages and who you've been talking to?? Sorry, I know when you have a conversation with someone you don't take notes, but I'd go back there with all the info you have (left message on x date, spoke with y person on z date etc).

You ordered your dress the same day I did and I remember when mine came in you had the same story I did - they told you that it would be in by November, then said beginning of January and now it's STILL not in. I'd be PISSED if mine weren't in yet.

I think you should DEMAND your money back. This is unacceptable for a company. Not only has the date been pushed multiple times, but now for whatever fishy reason they can't even tell you when the dress is coming in!! F that!

I'm angry for you! lol

[Christine]

a contract is a contract and they broke their end of it so you should be able to cancel the dress-its like my apartment drama-I would threaten to call the better business bureau about them and their lack of returning phone calls, and customer service and they will probably suddenly be able to help you out.

[JUSTUSTWO]

I'm sorry to hear about your dress drama. I think its crazy that bridal shops have brides at the end of their ropes in these types of cases. It's like they know you can't cancel & you're at their mercy cuz they have your dress.

 

You have every right to be pissed off. Their customer service sucks & you should really fight for a refund. Definitely report them to your local Better Business Bureau, especially if they don't resolve this for you.

Does your receipt state the delivery date? If so, thats another key point on your side of why you should be able to cancel.

 

I also agree with Lala & Tami. Since you love the 2nd dress, buy it to ease your mind!!! And, if all else fails, sell the 1st one. I understand about not wanting to pay for another dress but this is just too stressful!!!

 

I really hope you get this resolved & everything works out.

[amandalovesryan]

i have an idea, when things don't go well with consumers, sometimes they call the local news. You know what I mean, those "I team investigators." Usually that solves the problem. Maybe you could threaten with the BBB and the local media. Even if it is just a newspaper, a lot of places would not like the negative press and would cave. Good luck, let us know!