Serious Venue Issue!

Hopeful25 · December 1, 2018

I am new here MAJORLY freaking out! We are planning a destination wedding in Los Cabos, Mexico for May 11, 2019. We pretty much have everything done. Photographer, make-up artist, and hair stylist booked. Groomsmen suits selected. Bridesmaids dresses kinda selected (lol) and I have my dress. Most importantly, our venue has been booked, the Paradisus Resort. We signed a room block contract and everything is rolling. Save the dates with resort info were sent out in June and formal invitations are currently being made to be sent out in the next couple of weeks. However, I just noticed that room rates on the resort's website are cheaper than our contracted room block! WTH?!? I checked when we first negotiated our contracted room block and our contracted rates were way less than what was on any site. So, we proceeded. Now, prices have gone way down. Now, that people are starting to book, they are going to book through the resort or some third party site because it is almost $200 cheaper for the entire stay. For example, our room rates start at $230/per person per night. On the resort's website a person can currently book a room for $313/per night. They do not say anything about per person on their website. However, it used to. So, now we are going to be left having to pay for the remainder of our room block if people decide to not book under our room block and I honestly cannot blame them. In fact, I do not want our guests paying more, but we obviously do not want to pay for rooms that we will not use either. I also feel embarrassed. We have been pushing the importance of booking under the wedding room block to get lowered prices and that is not the case! Smh. I am SOOOOOO upset! I emailed the reservations department about this and I am waiting to hear back.

UGGGHHHH!!!! Any suggestions?

TandAGetHitched · December 5, 2018

we'll be celebrating our 1 year anniversary the day you tie the knot!

are you sure the room rate is $313/per night for 2 people vs. $313/per person, per night? sounds like your room rate is still cheaper than the resort directly. do you have a contact at the resort? I'd reach out to your contact and ask for clarity on the pricing and make sure the web price is $313/per person per night and your rate of $230/per person per night is a way better deal!

our travel agent told our guests that if they booked via a third party (discount travel site) they'd be at risk if the hotel sells out. if the hotel sells out, the first group of guests to get 'walked' are those that booked via the third party site because the hotel makes less money on the discount travelers. So if you know the resort sells out, this is a huge risk - resorts oversell rooms all the time, just like airlines, and then 'walk' the least profitable guests (those booked via third-party). Our resort sold out a few weeks before our wedding and we heard a couple get 'walked' while we were checking in - that couple got moved to a different resort, pretty far away and lower star.

TammyWright · February 10, 2019

Paradisus is actually notorious for doing this and we have to fight with them all the time to get the rates lowered. Are you using a TA to assist you?