Palace Resort Changed My Photo Package =(

[LauraM]

Help! I have a problem with the wedding coordinator changing my package on me!

When I booked the Pure Package, several months ago, I was told that it included "photo package A"

Photo Package A included:

-          Album: 100 pictures among 60 pages with different templates (Includes 30 B&W)

-          5 Printed e-touched pictures 8”x10”

-          8”x10” Hard cover book of 22 pages containing between 29 - 31 photos

-          CD with all digital images

-           1 Continuous hour of video service, Final cut video lasting between 15 to 40 minutes long’

-          Personalized hard cover DVD case

-          Slide show

I'm now being told that photo package A includes only 36 photos in a soft cover album! EXCUSE ME?! Unfortunately, I did not save the email from my Palace contact with all the photo information when I booked my package. I simply copied and pasted the info into a word documented I have saved. I have since gotten MUCH smarter and am saving everything! I'm SO frustrated and offended that they have done this! 

 

Does anyone have any documentation of the "old" photo packages, when "Package A" was worth something?!?

[calgarybride2015]

I don't but hope someone can help you. Somewhere on hear I read to print all emails and bring with you as back up, so I saved them all. Good luck

 

 

Sent from my iPhone using Tapatalk

[LauraM]

As an update... I hired Del Sol. They are SO much more professional, responsive, and caring. Additionally, Del SOl is the same price as the resort photographer. Glad I made this choice and BOO YOU PALACE. =)

[NJBride2014]

Good choice....I have them booked for my wedding and they did my engagement pictures and they are awesome to work with. Are they making you pay the vendor fee or day passes?

[LauraM]

Yes I will have to pay the vendor fee but I am more than happy to pay it for better service & quality (oh and maybe just as a minor "f you" to my resort for trying to pull a fast one on me.)
 

Glad to hear you enjoyed working with them!

[NJBride2014]

I would try to get them to honor day passes to save you a little money or ask them to waive the fee if they are the ones who switched the photogs on you.  Its worth a try.  

[LauraM]

They're denying the whole thing, which is what makes me even angrier. They did however just tell me that the vendor fee is only $400, when I have been told prior that it is $800, and other brides are all stating that it is $800... you bet I'm saving this email and printing it to bring with me! It's so difficult planning a wedding from so far away, with a planners who have different cultural beliefs and values than the bride.

[misbosox]

it use to be $800    but in either june-july they changed the policy to be only $400 for video/photographer vendors.  All other types of vendors are still $800.  

 

The packet that was sent to me back last year around December - January stated that photography package A included:

36 pictures 4x6" and one 6x8" picture and album.

did you save all your emails from them?   

 

That's what I did.  I have everything saved that way if there is a dispute later I can show what they originally told me.

[LauraM]

I didn't save the packet they sent to me because I thought I had everything in email... my fault. I booked about a year ago. I'm assuming they changed the package when they switched photography companies... lesson learnt