Room Blocks And Discount Sites

[mustlovegreg]

Hello! Just curious if anyone has had to deal w/ their resort offering a better deal on their site or other discount sites than they offered you in the room block and what the outcome was. I'm currently dealing w/ this and am waiting to hear back on a resolution but am just curious about anyone else's experience. The only differences in the room my resort is offering at a MUCH (talking hundreds in credits and free room nights) lower rate is that it's a partial ocean view over a full one, of course the listing states an upgrade is provided when available. I have already had a few guests book at this rate or w/ other package deals offered on discount sites, and it seems wrong that the hotel wouldn't honor that as part of my room block, but I really don't know how this will play out. Seems like this type of situation may come up more often these days w/ groupons and cheapcarribeans becoming so popular. If anyone has any advice on how to approach this if they try and tell me it's a no go, I'd really appreciate it. Thanks! 

Edited March 25, 2014 by mustlovegreg

[jackielemman]

I have this problem right now too. The resort is offering travel agents better package prices and my guests are booking through the agents instead of the resort. But I miss out on free resort credits because of this. Hard situation to be in!

[TammyWright]

If does not happen often but does happen.  We try to price match any promotions that might be going on.  Most of the resorts we work with will honor the price match but not always.

 

try asking your TA to price match the sale rate.