2013 Paradisus Palma Real

[Bridetobe2014]

Originally Posted by luza87 

 

Hey all, this is the link to my 1st wedding album on facebook. There are 4, the albums are public so you would be able to see them all.

I hope they help you in some way!

https://www.facebook.com/media/set/?set=a.944652292510.1073741826.43903271&type=1&l=a05e889718

Beautiful! Such a pretty bride. Who did your makeup for your wedding? I love your dress.

[DeeP10]

Lo

Omg ladie we finally leave tomorrow! Thanks everyone for the well wishes. I haven't been on the thread because as you can imagine its been crunch time. My bachelorette party was this past weekend- I just got back this past Monday and I lost my phone the day we got there so I haven't been able to get on. I probably won't be able to post anything anyway but I'll definitely hit the thread back up upon my return. So excited! Thanks ladies for all your great advice, compliments, and convos. Off to DR in a few hours, married on Friday!

lots of luck

[luza87]

Beautiful! Such a pretty bride. Who did your makeup for your wedding? I love your dress.

Hi there! Thank you so much. The stylist's name started with an Eu, sorry I can't remember but she did an amazing job, she captured exactly what I wanted with both hair and make up.

[Bridetobe2014]

Originally Posted by luza87 

 

 

Hi there! Thank you so much. The stylist's name started with an Eu, sorry I can't remember but she did an amazing job, she captured exactly what I wanted with both hair and make up.

Was she from the resort? It is so hard to find a good makeup artist in another country.

[EVKnowsitall]

Was she from the resort? It is so hard to find a good makeup artist in another country.

Her name is Eudice. She is wonderful. She's from the Yhi spa and she executed my makeup perfectly without my telling her what I wanted or showing her a pic.

[EVKnowsitall]

I woke up this morning and I'm married!!!! I will post a review and some pics when I'm back home on the tenth. I almost took to this board a few times to write a few scathing reviews but decided to wait until I'm level headed enough to weigh the pros and cons because there are both. Whoever said Mariela was rude- that would be absolutely correct. My entire group found her to be very rude. And that's putting it lightly because that is not what they called her. I pitched a fit bc I was told I wouldn't bump into the other wedding and we were right on top of each other. The other bride had her cocktail hour on the beach and mine was on the plaza. To take pics we had to walk through her cocktail party and to go to Olympus terrace for her reception she walked through mine. The Olympus terrace and beach are literally across that bridge and white dome you see in pictures. So I saw her set up and she saw mine. I was a total bridezilla about it and started yelling and my photographer and videographer had to calm me down. The truth is once we were both at our reception sites we didn't see each other at all but I was peeved because I was "assured" I would not see the other bride at all. Even our salon appointments were almost at the same time. I spoke with her and her bridal party at my appointment.

[Demetrice Smith]

I agree! She was rude to me b/c she scheduled the Dominican Trio at the wrong time. She started yelling at me during my cocktail hour like it was my fault. I had to walk away. I sent the hotel and corporate Romance team a letter of my complaints (11 to be exact) and they did not apologize for any of them and blamed me for perceiving it that way. I was highly frustrated with their response to my concerns. All in all, I had a good time, my guests had a great time, but they have lots to work on to improve their service to brides at Paradisus. 

[Demetrice Smith]

I share the same exact feelings about the resort and Romance Team. Here is the list of issues I shared with them. They responded with a list of excuses and no apologies or recognition of their mistakes. 

 

1. The room requests were botched all the way around. In at least six instances, the guests who requested double beds were put in rooms with single beds and guests who requested single beds were put in rooms with double beds. Also, in most instances rooms were not ready at 3:00pm as promised. This was a major inconvenience for my guests. My parents,for example, began traveling at 4:00am and had to wait 3 hours after arriving at the resort, before they could check into any room. They then had to wait another two hours to be switched to the correct rooms. This is quite an inconvenience for anyone, but especially so for my elderly parents. 2. Communication with Romance staff was poor. I asked on several occasions about reservations, among other items, and never received confirmations. Instead, when we arrived onThursday, I was told that I had a reservation for 15 people at 7:30 PM. The time of notice was at 6:30PM. First, there weren't 15 people in my guest party there at that time and secondly, it was short notice. Nonetheless, the two of us were able to make it. All other reservations were shared with me on Friday.  3. We expected a Caribbean BBQ. I imagined a grill with grilled food. I was wrong. I also imagined lobster, but found out on Friday that it was illegal. Again, short notice. Instead, I was offered shrimp for $3 pax less. Seems like I should have been offered more for the inconvenience and price difference. I also requested chicken and no pork. To our surprise, pork chops were on the bar. As well as a rice dish that was cooked in pork. Many of my guest have dietary restrictions and pork is not a food option for them.These mistakes left the menus I purchased unreliable and inaccurate. Moreover it made the meal unsuitable for some of our guests. While they did bring chicken out after I brought it to the attention of the Romance Center, most of the guest had finished eating by that time and we were preparing to cut the cake. 4. The Dominican Trio was scheduled to perform during the first hour of our dinner reception. To my surprise, they were playing at the cocktail reception. When I mentioned this to the wedding coordinator, she started arguing with me in front of my guests on my wedding day. I angrily walked away from her. This ruined the playlist that I had prepared as now my guests were forced to listen to party music during the first hour of dinner.  5. For the ceremony, I asked that the programs be placed in the chairs. Instead they were left in baskets on the bridge where few could see them. Now, we are flying back with half of them. I will have to mail them to guests who requested to keep them as mementos. This is incurring undue and excessive costs. 6. The music for the ceremony was not played in the order requested. I confirmed this several times with the Romance Center staff. I even made a playlist and CD with the songs in order. I actually received a call to my room an hour beforehand. Yet they still messed up the songs. Both prior to the ceremony and at the recessional. 7. Due to the change in venue, the lighting I requested could not be offered. Therefore, a return was due back. It was agreed that a portion of that amount would be credited to my room. However at checkout, I still had to call for that to happen. I will be calling the Romance team for the remaining balance due back to me.  8. The reception started late, well after 7:30. Because of this our photographer was not able to stay throughout the first hour of the reception. While we paid for an hour of reception footage, we did not get an hours worth. In fact, he was unable to get any candid photos of our guests. Also, while we paid for a three hour reception, we did not receive a full three hours of reception time because of the late start. 9. When my husband asked if the cake could be wrapped by the Romance Team, he was informed that it could. However, it was sitting in the Romance office unwrapped and open to elements.  10. Wifi in the hotel was horrible. We were told that hotel worked in our rooms. Then we were told that it was being repaired. Yet, it never worked in our rooms or our guest rooms.  11. We believe that it is of upmost importance to communicate fees associated with guests from other hotels. I was not made aware of this fee until days before. I was under the assumption that it was the price listed on the planner.  However, one of my guests paid almost $300 to visit our hotel during unofficial wedding events. 

 

[Demetrice Smith]

Our wedding day photos

[angelnjewels]

Hi ladies, I am so sorry about your experiences with the resort and romance team. It is unfortunate to hear this and it sould all work out and I'm kind of anxious right now. People are paying lots of money for their rooms and the treatment. if they say 2 weddings a day they should really make it so that you are not bumping into eachother. it's freaking annoying and I'm about to call the romance office and tell them about the reviews. My fiancé said we would call one of the wedding magazine and give them an interview if they mess up... lol not sure i would do that... I just read your reviews and he is so pissed off... anyway I hope your days had their special touch and everyone had a good time. Enjoy!!!