Disappointment Bride -- RIU Palace (Cabo)

[Jen Avila]

My wedding is scheduled for June 30th 2012 at 6pm at the RIU Palace - Cabo. I've been trying to reach the hotel to get information on my wedding but I never get a response. I reached out to my wedding coordinator Sakura Ono as well as the general email for weddings at [email protected]. My original email went out on January 17th 2012 which never received a response. I've followed up 6 times and have heard NOTHING back. I’ve called several times and have not heard a peep. For all I know, my wedding date may not even be happening!!!! I need confirmation or someone to ease a very worried, upset and disappointed bride before I go into full on bridezilla mode. I am very disappointed at the level of customer service I’ve received. I should not be ignored especially given the amount of money we are about to spend at the hotel for our special day with over 60 confirmed guests.

I understand most planning is not done/coordinated with the bride until 2 months out from date but there are some basic questions that need answers, especially when it comes to budgeting. I have no idea what my options are such as wedding cake, location on site for ceremony and receptions, can we have a DJ, mariachi, flowers, decorations, food. I want to arrange a welcome party the day before – is that even possible? These are things I would like to know and plan and prepare my guest with. I feel like I’m completely in the dark and its starting to freak me out. As a planner I need to know what type of costs we need to prepare for as we have a budget we'd like to stick with. I feel like I’m going into my wedding day blind which is disappointing because I wish I knew what to expect. Planning a wedding virtually and not seeing, meeting, planning or talking to anyone about anything makes me feel unimportant and unprepared. I have over 60 guests confirmed (more that will be confirming this month) at the hotel and a lot of questions being asked by my guest that I am not able to answer and I feel silly. Shouldn't I know or have some sort of idea what my bouquet will look like or what the flavor of my cake will be or how about the songs we want to hear at our wedding...I have NO idea how this is arranged. I have a vision of what i want my wedding to look like at the reception and I have NO clue if i can have that. I understand, I may not be able to get everything I want on my wish list through the hotel therefore i need to know what my options are so I can start planning, ordering supplies and coordinating anything that the hotel cant accommodate regarding decorations (i.e. center pieces, candles, etc).

1. can you tell me what flowers are in season so I can start thinking
about my options.
1a. I would like to start thinking about my table flowers, bridesmaid
bouquet, groomsmen flowers, etc.
2. Are there wedding cake options i get to pick from? What flavor do I get?
3. We will want a DJ for our wedding. Can we send him a list of our songs?
4. During our ceremony, we would like to arrange music to be play for
when the bridesmaids and bride walk down the aisle and when the bride
and groom finish their vows. Is this possible?
5. We would like to have a welcome party for our guest on the Friday -
June 29th at one of the bars or restaurants. Can we we do this?
5a. What are the costs?
5b. Can we have a mariachi band at the welcome party?
5c. Can we have a screen and projector?
6. What type of centerpieces can I choose from? I want a candlelight
theme with white flowers as this will all be outside.

7. I want a mariachi and a DJ for the reception (OUTSIDE), what site locations are my options – ideally we want to be close to the beach.

8. Where will the ceremony be? I am wearing heels and I don’t want sand.

 

HELP!

 

Jen Avila (soon to be BRIDEZILLA)