Beach Palace Cancun Brides

[newlyengaged13]

Quote:

Originally Posted by RachelHolmes21 


Just FYI - I got an email from the sales team today that stated day passes will not be permitted in 2014. Each external vendor will be $800!!!

Is that in an e-mail or in their promotional material?  They are insane!

[newlyengaged13]

Quote:

Originally Posted by shmanderz 
 

 

OK thanks, I am very interested in hearing what they say!  This whole outside vendor thing is such an unclear system

I finally got them to confirm in an email that I will only be charged a day pass for an outside photographer.  But they are standing firm on their vendor fee for the makeup artist.  Here is what was sent to me: 

 

" I know plenty ob brides at Beach Palace didn’t pay for the vendor fee before; however our politics about a vendor fee have changed now and this is because we had some bad experiences with some outside vendors, and we are pretty confident about the great services we offer.  We can respect payment only of daypass for photographers, however vendor fee for make up artist cannot be taken off"

 

So with that being said, guess who's NOT paying the vendor fee for a makeup artist?  This budget conscious bride over here, that's who!

[MegBride]

Hi Newlyengaged13,

 

Who is your wedding planner? Are you going through a third party or dealing with the resort directly? 

 

 

Quote:

Originally Posted by newlyengaged13 
 

I finally got them to confirm in an email that I will only be charged a day pass for an outside photographer.  But they are standing firm on their vendor fee for the makeup artist.  Here is what was sent to me: 

 

" I know plenty ob brides at Beach Palace didn’t pay for the vendor fee before; however our politics about a vendor fee have changed now and this is because we had some bad experiences with some outside vendors, and we are pretty confident about the great services we offer.  We can respect payment only of daypass for photographers, however vendor fee for make up artist cannot be taken off"

 

So with that being said, guess who's NOT paying the vendor fee for a makeup artist?  This budget conscious bride over here, that's who!

[newlyengaged13]

Quote:

Originally Posted by MegBride 
 

I was dealing with Kalena then she passed me off to Alejandra.  Both of them are from BP, not a 3rd party.

 

Are you having any issues with any outside vendors?

[MegBride]

I don't know that any of this will be helpful... but

 

I opted to go with their preferred vendors for all most everything because I didn't want to deal with all the vendors and fees and heaven knows what. The only exception is Tania. So far, I've been told I only need to pay for a day pass for her. The problem that I have with the Salon at BP, is that they couldn't offer a portfolio of the work they have done. Only what they "can" do. That is not the same thing, and as someone who has had formal makeup training, I am very picky. The biggest reason I went with Tania, outside of the great recommendations found here, is because I will be there for week leading up to the wedding, I have no idea what color I am going to be by the time we get hitched. And I don't want to run around trying to find makeup at the last minute, plus yay to the airbrushing. I was told that the salon at BP does not do airbrushing.

 

I am contracted through a third party (destinationweddings.com) and I have to say that it has helped those earlier negotiations go a little smoother, plus I don't have to handle all the travel stuff or room block issues (other than paying attention to those reduction schedules). And, typically, if I have to get my DW planner involved, the issue is resolved in my favor 9 times out of 10. 

 

I will say this though.... when I was dealing with the people prior to Marisol (90-30 day planner), I was going nuts! Everything they told me was contradictory to what had been said prior, regardless of email or phone conversation. So I stopped trying and just waited til the 90 day mark. They seem to have a horrible communication issue between departments, and I don't think anyone really knows what's going on until you get your 90-30 day planner, hopefully everything carries over to the 30 day planner! But for now, I am working with Marisol and everything is super easy!  Oh - FYI... for anyone experiencing email frustration with Marisol... Just pick up the phone and call her, it is THE easiest way to communicate with her and she is super sweet.

 

Because of my frustration with the staff - I didn't start booking my vendors and such until the middle of August- and have had no issues with availability, but again this is probably due to going with their vendors and our "off-season" wedding date. But I will admit, I am very nervous about going with JSAV. So I may back out of that one and go with another DJ/MC services, I'll keep you posted if I do, and what I experience in regards to additional vendor fees.

 

~Meg

 

 

Quote:

Originally Posted by newlyengaged13 
 

I was dealing with Kalena then she passed me off to Alejandra.  Both of them are from BP, not a 3rd party.

 

Are you having any issues with any outside vendors?

[newlyengaged13]

Quote:

Originally Posted by MegBride 
 

Thanks Meg.  My travel agent has been wonderful but only deals with my guests travel and hotel accommodations.  Any vendor or wedding related issues I have to deal with BP directly.

 

Make sure you have in writing the details about Tania's access.  The specifically told me I had to pay a vendor fee for a makeup artist to come in.

 

Thanks for your feedback.  Best of luck in your planning and on the big day.  Keep us posted with your progress.

[MegBride]

Thanks, I will. 

 

Get everything in writing from them! (Marisol, does an email recap of your phone conversations for you.)

 

I've got the day pass for Tania in writing - and I was told that I would have to pay the vendor fee if I switch to a different DJ. Is what it is! 

 

Quote:

 

Originally Posted by newlyengaged13 
 

Thanks Meg.  My travel agent has been wonderful but only deals with my guests travel and hotel accommodations.  Any vendor or wedding related issues I have to deal with BP directly.

 

Make sure you have in writing the details about Tania's access.  The specifically told me I had to pay a vendor fee for a makeup artist to come in.

 

Thanks for your feedback.  Best of luck in your planning and on the big day.  Keep us posted with your progress.

[newlyengaged13]

Quote:

Originally Posted by MegBride 
 

Lucky you.  

[RachelHolmes21]

It was an email I received from Rocio one of the Sales Execs for 2014 policies and pricing. I wanted to ask her all the questions up from because I dont want there to be any surprises when I get my bill because their policy or pricing changed for 2014.

 

1. What is the cost for the resort preferred DJ?[RRioja]  It depends on the type of package. Brochure attached.

 

2. What are the resort fees associated with hiring an outside DJ?[RRioja]  For 2014, the cost for each external vendor is $800 USD.

 

3. What are the resort fees associated with hiring an outside photographer? [RRioja]  For 2014, the policies is that all external vendors have to pay $800 USD. Can you use a day pass for them?[RRioja]  It was our policy for 2013. For 2014 it is going to apply the above info.

 -- Who is the resort preffered photographer? [RRioja] We do have two providers. Enclosed you can see the Do you have a link for their website?[RRioja]  For Ocean photo is www.oceanphotostudio.com, the official website for Sarani comes in the brochure.

 

4. What are the resort fees with hiring an outside makeup artist? [RRioja]  It is the same as above. Can you use a day pass for them?[RRioja]  It is not possible.

 

5. Do you have a pricing list for the spa services onsite? It is my understanding $300 of your resort credit can be used towards the spa. Is this correct?[RRioja]  Yes,it is correct. You need stay at least 5 nights in order to get the 1500 RC and use 300 of them for spa services. Enclosed you can find the info for 2013.

 

6. Do you have a pricing list for linens, sashes, table runners, etc? [RRioja] Enclosed you can find the prices from one of our providers for 2013. It is possible that these prices increase for next year.

 

7. If I bring my own linens, sashes, table ruinners, centerpieces, etc. - How much does the resort charge to setup the ceremony and reception areas?[RRioja]  It begins for $100 USD, it is subject to change due the fact that on site coordinator need to see first the difficulty of the set up in order to give you the right price.

[RachelHolmes21]

They keeping holding my posts for moderation, but i am trying to show the email thread with Rocio the Sales Exec and Palace Resorts. I asked her point blank if there were vendor fees associated with outside a) DJ's Photographers C) Makeup Artists she stated there is, $800. I asked if day passes could be used for photogs or makeup artisits. She stated that it was allowed in 2013 is no longer possible in 2014. I just asked everything up front because i didnt want there to be any surprises when i get my bill.