Wedding Ruined by Incompetence and Mismanagement at Jellyfish Punta Cana

[Whippet]

Recently our excitement about having a Caribbean wedding has been crushed due to a incompetent and cowardly manager at Jellyfish Punta Cana. 

 

Previously Jellyfish has been one of our favourite places to have a special dinner (we even got engaged there), so naturally we thought it would be a great place also to hold the wedding.

 

On contacting management we started to discuss dates for the wedding and originally the date we wanted was taken, but after two weeks we were told that there has been a cancellation and this date is now available.  We responded straight away and were confirmed that this date was ours.

 

We then had several meetings with the “manager†and discussed decoration, menu ect... all seemed to be fine with us continually told that “ don’t worry your date is confirmed I will get the final quote to you soon...â€

 

After about 6 weeks and many excuses of why the quote has not been completed yet, we finally received it. All fine except the wrong date!

The reply when we question this was “well the original person who cancelled wanted this date again, so I gave you the Sunday night instead of the Saturday nightâ€.

 

A disgrace! No apology, admitting that she stuffed up and double booked, nothing and to the expectation that after 2 months of being told that the date was ours we should just accept her change of date, pitiful.

 

And the real reason for us losing the date?? Maybe more money was offered for that date? And a little more commission for her?

 

We are now left in the position with a full guest list who have booked flights (some from Australia), accommodation and now only 5 months to scramble together another location all because one careless, spineless girl couldn’t do her job properly.

 

  

[FabiLara]

Wow... that is terrible!

 

I'm very sorry this is happening to you. I advise you to spend some quality time with your FI so he can comfort you. Hopefully you'll feel calmer and in the light of getting married to him, no problem will be too big for the two of you to overcome.

 

I sincerely hope everything gets sorted soon!