The Hard Rock Punta Cana

[Deemore]

I'm sorry I forgot the A in your name lol

 

**Erica!!
 

Originally Posted by Deemore 

Hey Eric,

 

How long after you got your date confirmation did you have your first phone call with Renee?

 

I agree with you, that's the same reason I decided to go with the destination wedding cause I didnt want to be stressed. I did speak to Nancy who is the on site WC and she said I could call her anytime with questions cause she knows it's hard to get in touch with Renee. That made me fill a little bit better but I'm still torn.

 

 

[erica12]

once i solidified the date, i spoke to Renee a week later. I did have some trouble securing my date because Yamilla in the office was said my date and time was available then did nto get back to me and then turns out it wasnt so we are doing the day before. I am nervous too because we know where on the resort we want the ceremony and reception and I hope that honor that request. my fiance and i are exploring other places but the hrh is  the ideal location

[Deemore]

I had my date confirmed 3 weeks ago and I still haven't spoken to Renee. I think you should call the resort and ask to speak to Nancy. She was really nice and maybe she can help you more then Renee can or Push Renee to answer your questions.
 

Originally Posted by erica12 

once i solidified the date, i spoke to Renee a week later. I did have some trouble securing my date because Yamilla in the office was said my date and time was available then did nto get back to me and then turns out it wasnt so we are doing the day before. I am nervous too because we know where on the resort we want the ceremony and reception and I hope that honor that request. my fiance and i are exploring other places but the hrh is  the ideal location

 

[Tatiana]

@Deemore I dont know probably the 2 wedding planner also speak english! you should try it

[vinarum]

Sunlover -

[vinarum]

Sunlover - did you pay hrdc for the extras? I received an email from marlyn whom I believe is not with the wedding department about making the final payment for our sapphire collection. I was so peeved with the way things are ran at the hard rock. I'm sick of hearing some sorry excuse of having to transition to a new system and the overflow of work. For such a big resort and claiming to be or wanting to be the best in DR, they should be able to handle the volume. Hire some people. My reply was that my contract stated that final payment was due by March 14 and that I don't appreciate being demanded to pay and how unprofessional they were. I'm still waiting for Maylene to confirm about payments for the additional things we need to pay for. This resort is not cheap and our party is quite small compared to most of the brides but we're still giving hrdc business. It would take a miracle for them to make me change my mind about this resort even if my wedding runs smoothly. The planning process has been a nightmare. Sorry - had to vent

[Tatiana]

Vinarum I think you should contact to one of those girls i gave email. Before I did the site visit I was completely lost, but I visited 3 different hotels in punta cana, Carabela, Gran Bahia Pincipe Esmeralda and Hard Rock and I can assure you that hard rock is waaaay better, It´s the best hotel, once you get there, they will arrange everything, I saw 3 weddings while staying there, they have like 10 different events so they´re shure prepared for ours. I know communicating is very hard. but if you signed a collection and have your date I think that´s all. Now I recommend you take care on the extras and dont trust on the resort credit stuff because I hear that a bride on trip advisor had problems getting her resorts credits refound. So bring with you a good credit card just in case. For anything else be shure that this is the best place to do your wedding. The hotel completely worth every penny!

[vinarum]

Tatiana - I did contact them and no one respond.

[kellykellz]

Are the brides from the USA having a civil or a symbolic ceremony? Thoughts on each??

[HollyB11]

Does anyone have anyone Travel Agent recommendations?  Preferably someone who has booked group trips to this resort?  Thanks in advance!!