Moon Palace 2012 Brides

[mwells]

Originally Posted by chicksmommy 

 

Ok I just wanted to give you ladies a little bit of a heads up.  We got here today at around noon, and I have been crying ever since.  It is awful. An absolute nightmare.  First of all, if you are booked in the Sunrise section- GET IT CHANGED ASAP!!!  This is a damn construction site.. literally.  The lobby was full of drilling, hammers & drywall dust.  Then our room wasn't ready because somebody was still in it.. so we were told it would be a "few hours".  So in the meantime, we were forced to listen to a TIMESHARE SALES PITCH by a pushy salesperson, pressuring us to meet him for breakfast tomorrow morning "for a quick information session".  Um, no thanks.

Then we were put in to a temporary room while we waited for ours, and we had to walk like half a mile THROUGH A CONSTRUCTION ZONE, complete with all of us getting construction dust in our eyes as we walked like 3 ft away from people drilling into the ground and laying concrete.  Nice.  The hallway of our section of Sunrise is covered in dust, nails, trash, and weird somewhat-skanky guests that look like they were given a free room in lieu of a free timeshare seminar.  

Long story short, we raised holy hell to have us and all of our guests moved to Nizuc.  Thank God our families don't get here until tomorrow- I would have been mortified to have them see this.  I can't even describe how horrible it is.  Sitting here crying as I type this post.  This has been horrible.  This "dream wedding" I have been planning for the last 8 months has just crumbled in a matter of minutes.  I have been living & breathing this wedding, ensuring every detail is perfect.. this couldn't be any less perfect if it tried- it's the complete polar opposite.  

Oh and we were starving so we went to for dinner at Bugambilia- and I can't convey how horrible it was.  Nasty, gelatinous old food.  I ate chips & salsa, my daughters had fries.  That's it.  I took a bite of one of the desserts and had to spit it out and thought I was going to puke.  

 

I'll give more details later.. just wanted to tell you this in case you are coming here any time soon and are staying at Sunshine.  The guy at the desk told us that our travel agent would have been notified of the construction.. I don't know how true that is, but regardless, I'm pissed.  And sad.  God this is a nightmare.  

 

 

This sounds awful!  I will be there tomorrow....we have booked the Nizuc.  I'm just wondering how bad the ballroom will be as our reception is supposed to be in the Sunrise building....

 

I truly hope it gets better for you! Absolutely no one should be booked for a vacation in a construction zone!!

[mwells]

Originally Posted by beatyea 

 

Well ladies I JUST got my reimbursement check this week....it's only been almost 6 months since my wedding.  The last email I sent I threatened a lawyer and mentioned all the credit card fraud- I never received a response but a week later I got the check.  So ladies if you are getting the run around after the wedding I suggest threatening a lawyer!

 

 

I had a feeling this would be the case....I don't get why they can't just take it off your hotel bill while there at checkout!  

 

Just ONE MORE thing to have to fight with them about!

[shan0487]

good luck!! have fun!! and can't wait to hear all about it and see pics!!! Enjoy yourself!

Originally Posted by mwells 

 

 

This sounds awful!  I will be there tomorrow....we have booked the Nizuc.  I'm just wondering how bad the ballroom will be as our reception is supposed to be in the Sunrise building....

 

I truly hope it gets better for you! Absolutely no one should be booked for a vacation in a construction zone!!

[SunnyInVegas]

I'm so sorry you had such a hard first day!

I didn't know know about the construction on the Sunrise side either, until we got there. From what I understand, it's just started pretty recently, and I agree it is extensive!

 

I would have done just as you did, move everyone over to the Nizuc side. Our entire group was in Nizuc and it was wonderful. My now husband and I were there for 10 days, we never ate breakfast, lunch or dinner on the Sunrise Side, only Nizuc, Grand and the Golf Course. We never hung out at the pools on the Sunrise side. We didn't feel that we were missing out at all. The place is so huge, you can just not go to the Sunrise side and still have a great vacation!

I am not sure about the facilities on the Sunrise Side, such as the ballrooms, given the construction.

When we had our meeting with Daniela, the wedding coordinator, she suggested we move the welcome dinner and farewell breakfast from the Art Terrace (Sunrise Side) to Nizuc, given the construction and the location of our group. We did, and there weren't problems. She let everyone know upon arrival that the dinner location had changed, no one got lost, all was OK!

 

As far as the food, keep your mind open. Between Nizuc, Grand and the Golf Course, there are a few good and a few great restaurants. We live in Las Vegas and are huge foodies. Really, for the price paid at this resort, overall the food is very good. Maybe you just had a bad experience with that restaurant and since you were upset already with everything else, it carried over for the rest of the day.

 

There are always going to be things that go wrong that are out of your control. Do what you can to fix them, and make sure you have a good time! I know it can be hard, but you have to let things go a bit or it will consume you the whole time you are there! The first couple of days were so stressful for us as well, but it will get better as you get your bearings and get things figured out.

 

Originally Posted by chicksmommy 

Ok I just wanted to give you ladies a little bit of a heads up.  We got here today at around noon, and I have been crying ever since.  It is awful. An absolute nightmare.  First of all, if you are booked in the Sunrise section- GET IT CHANGED ASAP!!!  This is a damn construction site.. literally.  The lobby was full of drilling, hammers & drywall dust.  Then our room wasn't ready because somebody was still in it.. so we were told it would be a "few hours".  So in the meantime, we were forced to listen to a TIMESHARE SALES PITCH by a pushy salesperson, pressuring us to meet him for breakfast tomorrow morning "for a quick information session".  Um, no thanks.

Then we were put in to a temporary room while we waited for ours, and we had to walk like half a mile THROUGH A CONSTRUCTION ZONE, complete with all of us getting construction dust in our eyes as we walked like 3 ft away from people drilling into the ground and laying concrete.  Nice.  The hallway of our section of Sunrise is covered in dust, nails, trash, and weird somewhat-skanky guests that look like they were given a free room in lieu of a free timeshare seminar.  

Long story short, we raised holy hell to have us and all of our guests moved to Nizuc.  Thank God our families don't get here until tomorrow- I would have been mortified to have them see this.  I can't even describe how horrible it is.  Sitting here crying as I type this post.  This has been horrible.  This "dream wedding" I have been planning for the last 8 months has just crumbled in a matter of minutes.  I have been living & breathing this wedding, ensuring every detail is perfect.. this couldn't be any less perfect if it tried- it's the complete polar opposite.  

Oh and we were starving so we went to for dinner at Bugambilia- and I can't convey how horrible it was.  Nasty, gelatinous old food.  I ate chips & salsa, my daughters had fries.  That's it.  I took a bite of one of the desserts and had to spit it out and thought I was going to puke.  

I'll give more details later.. just wanted to tell you this in case you are coming here any time soon and are staying at Sunshine.  The guy at the desk told us that our travel agent would have been notified of the construction.. I don't know how true that is, but regardless, I'm pissed.  And sad.  God this is a nightmare.  

[CurlyBride]

THIS IS HORRIBLE. I am so you have to go through this during your special time!

I am supposed to stay on the Sunrise side with 50 of my guests in the middle of November... Do you know when the construction is supposed to be completed? did they give you any further information. I know you dont need to think of this but if you cuold please ask so we November brides can try to change if needed. I would really really appreciate it!

 

To my fellow November ladies,

What side are you staying out and how many people?

Originally Posted by chicksmommy 

Ok I just wanted to give you ladies a little bit of a heads up.  We got here today at around noon, and I have been crying ever since.  It is awful. An absolute nightmare.  First of all, if you are booked in the Sunrise section- GET IT CHANGED ASAP!!!  This is a damn construction site.. literally.  The lobby was full of drilling, hammers & drywall dust.  Then our room wasn't ready because somebody was still in it.. so we were told it would be a "few hours".  So in the meantime, we were forced to listen to a TIMESHARE SALES PITCH by a pushy salesperson, pressuring us to meet him for breakfast tomorrow morning "for a quick information session".  Um, no thanks.

Then we were put in to a temporary room while we waited for ours, and we had to walk like half a mile THROUGH A CONSTRUCTION ZONE, complete with all of us getting construction dust in our eyes as we walked like 3 ft away from people drilling into the ground and laying concrete.  Nice.  The hallway of our section of Sunrise is covered in dust, nails, trash, and weird somewhat-skanky guests that look like they were given a free room in lieu of a free timeshare seminar.  

Long story short, we raised holy hell to have us and all of our guests moved to Nizuc.  Thank God our families don't get here until tomorrow- I would have been mortified to have them see this.  I can't even describe how horrible it is.  Sitting here crying as I type this post.  This has been horrible.  This "dream wedding" I have been planning for the last 8 months has just crumbled in a matter of minutes.  I have been living & breathing this wedding, ensuring every detail is perfect.. this couldn't be any less perfect if it tried- it's the complete polar opposite.  

Oh and we were starving so we went to for dinner at Bugambilia- and I can't convey how horrible it was.  Nasty, gelatinous old food.  I ate chips & salsa, my daughters had fries.  That's it.  I took a bite of one of the desserts and had to spit it out and thought I was going to puke.  

I'll give more details later.. just wanted to tell you this in case you are coming here any time soon and are staying at Sunshine.  The guy at the desk told us that our travel agent would have been notified of the construction.. I don't know how true that is, but regardless, I'm pissed.  And sad.  God this is a nightmare.  

[Speckles121]

I asked my WC how long renovations were going on in the sunrise section and she said at least til next year some time..so I would contact your TA's immediately to get your guests out of this section!!!

[shan0487]

My TA had requested the Sunrise side because she said it was newer, but looks like I'll be telling her to contact Funjet to change the request to the Nizuc side!

[Smoylan]

It was refunded to me at check out! I had unlimited events. they even refunded the horse drawn carriage since we didnt have it because of the terrential downpours!!

[Smoylan]

Originally Posted by shan0487 

 

My TA had requested the Sunrise side because she said it was newer, but looks like I'll be telling her to contact Funjet to change the request to the Nizuc side!

The sunrise side is the oldest side.

[ericamarquez]

Chicksmommy, I am so sorry you're going through all this, but I really appreciate you posting about it.  I'm going to contact my coordinator and ask her to move my guests to the Nizuc side.   I'm just hoping they are open to it.  

 

I hope you have a wonderful wedding and this is just a small blip in the grand scheme of things.