Moon Palace 2012 Brides

[mrsjdh2b]

Congrats to all the newly married couples!! Sorry to hear about all the bad weather while you were there!

 

I just posted my review with a few pictures. If you have any questions please feel free to ask!

 

http://www.bestdestinationwedding.com/products/moon-palace-golf-spa-resort-all-inclusive/reviews/6284

[MrsFaz]

Hi ladies! I am also a soon to be Moon Palace bride for 2013. I been reading the reviews and geesh am i glad i picked this place! I was a little hesitant because i feel like i have no control since i am in Texas but so far  my wedding coordinator has been great. I am having a June wedding so i am pretty worried about the weather and i am debating if i should change the date thoughts??

[shan0487]

Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet. 

[mrsbruff2b]

We were not contacted by the onsite coordinator at all.  We requested and expected Kalena.  When we got there, they told us her last day would be before our wedding.  So we requested Valeria or Claudia.  They gave us Teresa.  She did okay.

 

Originally Posted by shan0487 

Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet. 

[Speckles121]

I have not had any contact with ANYONE and MP since January..I guess I should call to ensure they still have our reservation..

Originally Posted by shan0487 

Any upcoming brides been contacted by their new Wedding Coordinator???  I'm wondering how long this transition is going to take, since I was not informed by Janessa (my Miami coordinator for Sun Palace) that this change was happening and I sent her an email yesterday and the email bounced back and said the address no longer existed.  I'm just curious if anyone has gotten a new contact yet. 

[CafeDelMar21]

I JUST emailed Joannis to see what was going on and I received this email :

 

"Hello and thank you for your message. Please be advised that as of July 2, 2012, all Palace Resort Weddings will be assisted via assigned onsite coordinators.

PLEASE NOTE THIS EMAIL IS NO LONGER VALID.

PLEASE RE-DIRECT YOUR EMAIL TO [email protected]<mailto:[email protected]>

Kind Regards

JOANNIS RODON"

[shan0487]

Ya, I think that everyone is getting an out of office return because @palaceresorts weddings or whatever it was no longer exists!!!

 

At least you got a contact email- when I emailed my Miami person, my email said, "This email is no longer valid- please direct all inquires to [email protected] - which guess what, isn't even a real email address- I tried!!!

 

Quote:

Originally Posted by CafeDelMar21 

I JUST emailed Joannis to see what was going on and I received this email :

 

"Hello and thank you for your message. Please be advised that as of July 2, 2012, all Palace Resort Weddings will be assisted via assigned onsite coordinators.

PLEASE NOTE THIS EMAIL IS NO LONGER VALID.

PLEASE RE-DIRECT YOUR EMAIL TO [email protected]<mailto:[email protected]>

Kind Regards

JOANNIS RODON"

[shan0487]

That's annoying Caitlin!! I'd email Joannis from the email address cafe just posted and ask her what the heck is going on!!

Originally Posted by Speckles121 

I have not had any contact with ANYONE and MP since January..I guess I should call to ensure they still have our reservation..

[mrsbruff2b]

Basically it means (as everyone predicted) the Miami office is being shut down because of their incompetence.  Now all questions will be dealt with by the actually on-site coordinators.  I predict that it will be better, but probably not by much since the on-sites are very busy is weddings there.  I think that the best way to handle this is to have designated staff for the "Miami coordinators" actually AT Moon Palace.

[Speckles121]

Thanks for the heads up..im going to email them nowwwww

Originally Posted by CafeDelMar21 

I JUST emailed Joannis to see what was going on and I received this email :

 

"Hello and thank you for your message. Please be advised that as of July 2, 2012, all Palace Resort Weddings will be assisted via assigned onsite coordinators.

PLEASE NOTE THIS EMAIL IS NO LONGER VALID.

PLEASE RE-DIRECT YOUR EMAIL TO [email protected]<mailto:[email protected]>

Kind Regards

JOANNIS RODON"