Moon Palace 2012 Brides

[linda1972]

Hi,

 

Just to confirm what everyone else is saying 'do not pay Joannis.' It was 2 days after sending her a small payment that she demanded, that our credit card was fraudlently used in Miami. We have not heard from Joannis since and I have no confidence in her as a planner for our wedding. Several months ago she contacted us to say that we couldn't have our requested location for our 3pm ceremony however if we changed our wedding to 4pm then we could. We agreed to this and rebooked the photographer, horse and carriage, hairdressing appointments for 4 people. Now 13 days away from our wedding our Moon Palace planner has been in touch and the paperwork said our wedding was at 3pm. We emailed her back to say the wedding time was changed by Joannis and confirmed (paperwork to prove it) only to be told 'no' not possible for 4pm. We leave in 9 days and are staying for 14 nights, I have no confidence that I will even come back married as the level of service is shocking. Linda x

[mpweddingplan]

Originally Posted by linda1972 

 

Hi,

 

Just to confirm what everyone else is saying 'do not pay Joannis.' It was 2 days after sending her a small payment that she demanded, that our credit card was fraudlently used in Miami. We have not heard from Joannis since and I have no confidence in her as a planner for our wedding. Several months ago she contacted us to say that we couldn't have our requested location for our 3pm ceremony however if we changed our wedding to 4pm then we could. We agreed to this and rebooked the photographer, horse and carriage, hairdressing appointments for 4 people. Now 13 days away from our wedding our Moon Palace planner has been in touch and the paperwork said our wedding was at 3pm. We emailed her back to say the wedding time was changed by Joannis and confirmed (paperwork to prove it) only to be told 'no' not possible for 4pm. We leave in 9 days and are staying for 14 nights, I have no confidence that I will even come back married as the level of service is shocking. Linda x

 

The real issue lies with the high level of incompetence displayed by every single person in the Miami offices.  They really seem to be the root of most of the confusion and chaos when it comes to planning a Palace Resorts wedding. 

 

The wedding department on-site is great, and although thier pre-arrival communication is poor, they are thoroughly organized and know what they are doing. 

 

My suggestion to everyone is to completely bypass dealing with the Miami office.  I have never dealt with them at all.  I booked my group room block through a TA, and had nothing to do with anyone in the Miami office.

[Jamie5280]

Hi Ladies!!

 

We're back!!!  Well we got back on Thursday, but had so much to do with being gone for 12 days! 

 

We had an amazing wedding and everything worked out the way it was supposed to.  The week of my wedding it rained off and on all week.  Low and behold the day of our wedding it was sooo cloudy that we decided to move our reception inside   I was pretty upset about it, but there really wasn't anything I could do.  Our ceremony, cocktail hour and pictures was beautiful and sunny.  During our reception some of the guys went to smoke cigars and it was raining, so inside was the way to go.  Not to mention, it gets too humid and muggy after it rains there, so inside was much more comfortable with the a/c.  The room looked amazing and it really didn't matter once I saw the room!!!    Like I said, it worked out how it was supposed to.  My "husband" hee hee, was very happy to have the reception inside, he was sooo hot outside!

 

Everything turned out amazing and I know we all stress, but they really do know what they are doing down there.  We had nothing wrong happen.  Zaray did amazing and was very kind and patient!

 

We used Marvin and the flowers were amazing. 

 

Our photographer is trying something new, so he has our wedding on his website.  It's was filmed live, so family back home could watch it while we got married.  But it's still up if you guys want to watch it...http://www.ustream.tv/channel/oomm  Hopefully that link will take you to it.  If not, go to octaviomontes.com and click on channel 1 in the upper left hand side of the screen.  They started recording 10 min before the ceremony so you should fast forward or you will just be watching our guests hang out! 

 

I hope you all are doing great.  I will try to get my review up as soon as I can.  But I wanted some pix first.  Either way I will let you know when it's up!!!

 

Miss you all and I hope all your wedding planning is going great!  Please feel free to ask my anything!!!  I know how stressful it is!

 

Jamie

[Jamie5280]

AAWWW!!!  you did!!????  Thank you, thank you!!!  You looked absolutely beautiful too!!!!  can't wait to see more pix!!!!

Originally Posted by leenancy 

Hi friends! Just got back from Mexico. The wedding was wonderful! There were small things that didn't go perfectly, but all in all, it was a success! We had a blast. We won't get pro pics for awhile but Gonzalo was fabulous and I'll share as soon as I get them! Kudos too to the wonderful Sara Tamargo. I will write reviews as soon as possible.

 

 

Jamie, I saw a little peak of you and your group taking pictures on the beach. You looked beautiful!! I can't wait to hear about the rest.

[AlmostMrsRJF]

Congratulations! I hope your wedding is great!  Have a safe and wonderful vacation too!

Originally Posted by mrsjdh2b 

Hey ladies!!! We are all moved in the new house. We are leaving TODAY!!!! Hope you guys have a great weekend & next week! I'll update everyone when we get back. Can't believe it's finally here!!!!!!!

 

Mrsbruff2b, Duckiedoo,Lurkerdan - They cannot force you to pay in advance.  Just make sure that you communicate that you want everything charged to your room. 

 

Linda1972 - I'm so sorry to hear that this happened to you too.  Unfortunately, that happened to us too and they did nothing but send us some crap email saying that they've never heard of something like this happening before, it wasn't their fault and they are sorry.  It was complete BS!  I'm not satisfied with the folks in the Miami office at all.  I want to go above the weddings department and make sure that someone else knows that this is happening.

 

 

Originally Posted by Jamie5280 

Hi Ladies!!

 

We're back!!!  Well we got back on Thursday, but had so much to do with being gone for 12 days! 

 

We had an amazing wedding and everything worked out the way it was supposed to.  The week of my wedding it rained off and on all week.  Low and behold the day of our wedding it was sooo cloudy that we decided to move our reception inside   I was pretty upset about it, but there really wasn't anything I could do.  Our ceremony, cocktail hour and pictures was beautiful and sunny.  During our reception some of the guys went to smoke cigars and it was raining, so inside was the way to go.  Not to mention, it gets too humid and muggy after it rains there, so inside was much more comfortable with the a/c.  The room looked amazing and it really didn't matter once I saw the room!!!    Like I said, it worked out how it was supposed to.  My "husband" hee hee, was very happy to have the reception inside, he was sooo hot outside!

 

Everything turned out amazing and I know we all stress, but they really do know what they are doing down there.  We had nothing wrong happen.  Zaray did amazing and was very kind and patient!

 

We used Marvin and the flowers were amazing. 

 

Our photographer is trying something new, so he has our wedding on his website.  It's was filmed live, so family back home could watch it while we got married.  But it's still up if you guys want to watch it...http://www.ustream.tv/channel/oomm  Hopefully that link will take you to it.  If not, go to octaviomontes.com and click on channel 1 in the upper left hand side of the screen.  They started recording 10 min before the ceremony so you should fast forward or you will just be watching our guests hang out! 

 

I hope you all are doing great.  I will try to get my review up as soon as I can.  But I wanted some pix first.  Either way I will let you know when it's up!!!

 

Miss you all and I hope all your wedding planning is going great!  Please feel free to ask my anything!!!  I know how stressful it is!

 

Jamie

Welcome back!  I'm so glad to hear that you had a great wedding!  Thanks for sharing that the rooms inside for the receptions are nice too.

[AlmostMrsRJF]

Only 12 days until we leave!  I have a ton left to do and my living and dining room look like DIY central, but it will all get done.  Next week is my last week of work.  Thank goodness I thought to take off for a few days before we leave to get last minute things done! 

 

Happy Planning Ladies & Gent!

[Smoylan]

Originally Posted by Jamie5280 

 

Hi Ladies!!

 

We're back!!!  Well we got back on Thursday, but had so much to do with being gone for 12 days! 

 

We had an amazing wedding and everything worked out the way it was supposed to.  The week of my wedding it rained off and on all week.  Low and behold the day of our wedding it was sooo cloudy that we decided to move our reception inside   I was pretty upset about it, but there really wasn't anything I could do.  Our ceremony, cocktail hour and pictures was beautiful and sunny.  During our reception some of the guys went to smoke cigars and it was raining, so inside was the way to go.  Not to mention, it gets too humid and muggy after it rains there, so inside was much more comfortable with the a/c.  The room looked amazing and it really didn't matter once I saw the room!!!    Like I said, it worked out how it was supposed to.  My "husband" hee hee, was very happy to have the reception inside, he was sooo hot outside!

 

Everything turned out amazing and I know we all stress, but they really do know what they are doing down there.  We had nothing wrong happen.  Zaray did amazing and was very kind and patient!

 

We used Marvin and the flowers were amazing. 

 

Our photographer is trying something new, so he has our wedding on his website.  It's was filmed live, so family back home could watch it while we got married.  But it's still up if you guys want to watch it...http://www.ustream.tv/channel/oomm  Hopefully that link will take you to it.  If not, go to octaviomontes.com and click on channel 1 in the upper left hand side of the screen.  They started recording 10 min before the ceremony so you should fast forward or you will just be watching our guests hang out! 

 

I hope you all are doing great.  I will try to get my review up as soon as I can.  But I wanted some pix first.  Either way I will let you know when it's up!!!

 

Miss you all and I hope all your wedding planning is going great!  Please feel free to ask my anything!!!  I know how stressful it is!

 

Jamie

Yup...totally cried during your video!! You looked stunning!

[Smoylan]

Jamie- did you write your own vows? The script was beautiful!!

[Kerry Robertson]

wow your wedding as beautiful! thankyou for sharing, your hair is lovely would you recommend having your hair up beacuse of the breeze? and how did you find the hairdresers on site? x

[mrsbruff2b]

Hey ladies, what tip or gift did you give your on-site coordinator?