Let it go?

[Sapphire723]

While I see your FI's point in not letting it stress you out forever, I do believe that this store needs to be held accountable.  What if they did irreparable damage?  What if they did this to someone else? 

 

I think the biggest thing for you to decide is "What do you want to be done to fix the situation?" Do you want a letter of apology? Do you want them to give you something? Do you just want them to admit that they screwed up?

 

I would recommend buying or borrowing the book Shocked, Appalled, and Dismayed! How to Write Letters of Complaint That Get Results by Ellen Phillips.  She goes over how to best write a letter to the company and what government offices/regulations committees/professional organizations you should CC if the company doesn't fix the situation. 

 

I would go all the way up the ladder to the top rung of the chain.  While individual stores and managers might not care much, corporate almost always cares (as I'm sure you're aware, having been in customer satisfaction).  In addition, I would give BDW brides the name of the chain in this post and in a review, so we're forewarned.  I would also give your review in Yelp!, Yahoo!, Google, The Knot, and any other site that lists this chain/individual store as a vendor.