Review 1

northernflasher · May 16, 2010

Firstly let me say that our wedding day truly was the happiest day of my life. I know thatâ€™s what people expect a bride to say but I can honestly say itâ€™s the truth. Of course this means I could easily mark the whole thing 10 out of 10 and leave it at that but I have tried to be really honest and objective here.

I would like all future brides to know that I would recommend a destination wedding at Dreams Tulum to anyone.

Even the areas where I have pointed out the negative were minor issues that in no way affected our wedding day or our holiday overall.

I guess that what Iâ€™m trying to say is that any wedding, anywhere, will have issues, mishaps and hiccups, but if you go into it with the right attitude then it really will be the perfect day you hoped forâ€¦

I also send out my thanks to this forum and its fantastic members. I gained so much inspiration and so many invaluable ideas from here. I really donâ€™t think my wedding would have been such a success without your help. If any of this info helps one other bride the same way it did for me Iâ€™ll be thrilled. Let me know if you have any questions, Iâ€™d love to spread the joyâ€¦

HOTEL REVIEW

DREAMS TULUM OVERALL: 9/10

Itâ€™s the most beautiful location. One of the most relaxing and laid back hotels I have ever been to.

Our party ranged from 11 â€“ 63 years old and everyone loved it.

By far the best customer service I have ever received at an all-inclusive resort.

We never once felt obliged to tip, although we did because so many people deserved it and are genuinely grateful for whatever they were given.

Everyone works so hard to ensure that the guests have everything they need and we felt really well looked after the whole time.

The place is immaculately kept, though the overall structures and dÃ©cor are a little tired looking in certain areas.

The gardens are lovely and attract an abundance of butterflies, birds, geckos and iguanas!

TRAVEL AGENT: THOMAS COOK: 2/10

They get 2 points for getting us there and back again. They were awful and made the whole booking process so stressful and upsetting. We will never travel with them again.

U.K brides feel free to PM for details.

WELCOME AND CHECK IN: 8/10

We got the usual wonderful welcome on arrival, fresh towels, champagne, cookies and juice for my stepson.

We were also given complimentary upgrades for our whole party which the majority of us were thrilled with.

Unfortunately despite my sending them the required room configurations 3 times prior to our arrival they had assigned all our guests into king rooms despite one of them being aunt & nephew and the other being parents with a teenage boy!

Our room was correct, we requested two beds as my 11yr old stepson was with us for the first week but the other people requiring 2 beds were given the option to downgrade or pay for further upgrade into rooms with an extra bed. At this point I started to object and the on call manager came over apologised, assured us it was not a problem and said they could organise an extra bed to be delivered to the rooms.

We gratefully accepted this and imagined they would deliver another queen bed but unfortunately the rooms were purely set up for one king bed so when they delivered it was a makeshift single bed which they put in the lounge area which blocked access to the patio doors and the sofa.

Luckily the boys were ok with their single beds and they all made do with not being able to move around the rooms as freely as would have been normal.

Had the people assigned the single beds been older, bigger or just a bit fussier it would have been totally impractical and we would have been back to the issue of downgrade or pay.

OUR ROOM: 9/10

We were given room 8310 Top floor (3rd) in the Dreams preferred section which looked onto the back of the hotel lobby and the fountains with a distant view of the sea from the balcony.

We had a walk in shower big enough for 2, twin sinks and a 2 person Jacuzzi bath which had wooden shutters that opened out into the rest of the room. Full sized toiletries and fluffy robes in the bathroom.

The overall dÃ©cor was basic but nice, except I was almost taken out on my wedding day by the wooden door on our TV unit which came off its hinges as I opened it and slid down the room to the patio doors!

The balcony was a great place to people watch and would have been perfect if weâ€™d had a hammock.

Unfortunately none of the rooms in that section have hammocks, not sure why because the balconies and terraces are big enough, thatâ€™s probably the only thing I would have changed about our room.

Everything in working order except the Ipod dock had poor volume and the alarm clock was set to go off at midnight which it did for the first 4 nights until we figured how to change it!

Privacy button by the beds which was always respected for the entire duration of our stay. I highly recommend using this as the cleaners can come any time between 7am and 5pm and turndown service from 5pm-8pm.

Our cleaner was Wilfreda, she was really friendly and despite the language barrier always tried to accommodate or assist us, she did an adequate job with the time she had available.

We tipped and I made her up a gift bag before we left with nail varnishes, hand cream, manicure kit etc.

Some noise from the disco every night which is located underneath the lobby but it closes at 12-12.30 and wasnâ€™t loud enough to keep us from sleep.

I would say if you are a light sleeper, go to bed early or have young children it may be an issue.

Our Jaccuzzi through into bedroom:

http://i913.photobucket.com/albums/a...s/DSC_7188.jpg

View from balcony towards ocean:

http://i913.photobucket.com/albums/a...s/DSCF0003.jpg

View from balcony towards lobby:

http://i913.photobucket.com/albums/a...s/DSCF0002.jpg

View out back of our room from our staircase and hallway:

http://i913.photobucket.com/albums/a...s/DSC_7391.jpg

MORE TO COME....