Bad Experience at Gran Caribe!

carolina24 · March 29, 2010

im sorry this happend but i'm not at all surprised. we fell in love with the pics too, but when we went for the site visit, it was horrible! we were there at the "right" time and the service still sucked!!

like everyone's said, everything happens for a reason and now you have a great resort that you'll really love!!!

Dedicated2Us · April 3, 2010

I am not at all surprised. Just trying to get them to take the deposit was a mission!! After 2 months of trying to get a hold of Suzanna, my fiance and I decided it best if we just went with another resort that wouldnt turn down our business.

On the other hand, Moon Palace was our 1st choice! lol...good luck!!

mp1122 · April 5, 2010

It's weird I keep hearing a lot of negative stories about Gran Caribe... I was communicating with Julie (Michigan) and she was really quick to respond back to all my emails but it seems like the WC they have in Cancun are terrible. So did u decide having it at the Moon Palace?

teshy1 · April 5, 2010

Quote:

Originally Posted by Micas de Miralls

Unfortunately for all inclusive hotels, weddings are just number..so It is easy to find people like that.....this is the reason we exist! ejejej...Good Luck for your wedding at Moon Palace,,,,,and congratulation!!!

I have to disagree....
I don't think all AI resorts treat you like you're just a number. We had a great experience at the Occidental Grand Xcaret, and I know they do a lot of weddings. I felt that the WC and staff there were very attentive and considerate of what we wanted. Our wedding was fabulous.

Having said that, I think we all appreciate when brides can share when they've had a not-so-good experience, so that everyone can be aware and possibly avoid similar disappointment.