Montego Bay - Half Moon vs Ritz Carlton

Marne · January 28, 2010

My wedding is scheduled for the Ritz Carlton in March - and I'm having a horrible time planning. My coordinator has really dropped the ball. She has not focused on my wedding at all and does not follow through. She says she will send me things by the end of the week doesn't send them. She doesn't call me when she says she will. She doesn't remember things we discussed. This has been since I signed my contract - and I've complained multiple times. To make matters worse, she has recently been promoted and is no longer a wedding coordinator - she's still working on my wedding but it is clear that she is focused on other things. She didn't send me regular updates on my room block - and as a result, many of my guests were told that there were no rooms left in the block. And then to make matters EVEN worse, If you google the hotel and look at news articles, you'll see that about 1/4th of their staff was recently laid off. And, Ritz Carlton does not own the hotel - they just manage the hotel. The owners feel that the property is being mismanaged and are trying to get the Ritz out. It's a mess.

I'm pretty laid back - but we're paying a lot of money for this wedding and have over 75 guests coming so the hotel is making even more money on my wedding - and I want to feel like I'm being taken care of. I'm sure everything will be perfect on my wedding day - but it's quite annoying to deal with this. I wouldn't recommend the hotel at this time. They have too many internal things going on.

LadyD · January 29, 2010

Hey Marne,

Sorry to hear about your troubles. Who are you dealing with?

I was considering having my wedding there and received weekly emails and follow-up phone calls to see if I had made a decision.

I will pm the person who contacted me to see if they are able to help.

brandyshaunta · February 16, 2011

I have not been to the Ritz MoBay, but I LOVE, LOVE, LOVE The Half Moon, their service, beaches, food is incredible. I highly recommend the platinum plan.

ohaske · April 3, 2011

Thank you all. I am getting married at the Ritz in November but we are staying at the Iberostar. I am glad we decided to do that because not having a beach is a very big problem for us and our guests.

candicesq · October 18, 2011

Hi everyone! I am getting married at the Ritz in December...I wondered if any of you ladies got your hair or make-up done at the salon there? I will be arriving just a few days before the wedding. I'm planning on going with the salon for hair and make-up but I'm not sure about the quality of their work. Any insight would be greatly appreciated! Thanks!!