BbpaCco's Dreams Cancun Wedding Review - 080109

[bbpacco]

Quote:

Originally Posted by Tammy Host I'd like to respond that i have emails that show I always responded usually within hours getting the emails and our correspondence was via email, rarely phone calls. i have all the email correspondence that show with timestamps how quickly i have responded to you. when you say you had not heard from me for a week, i did not know you were looking to hear from me...its not like you sent an email or voicemail asking for anything. if i had know that you wanted me to email or call you, i would have. also, during this time (july 7-12) i was in the HOSPITAL having a baby but i was still responding to clients by phone and email. i had other clients that got married the same time frame as you in tulum and i was never MIA (see suzanne's review from july at dreams tulum...approx. same dates but why would i be in communication with her but not you). our last correspondence was July 1, when you emailed me because you were nervouse about going through customs. I responded with some tips to make that process smoother, you responded thanking me "for the info and advice". The next time i heard from you was July 14 that you had not received your travel docs that the supplier was supposed to have mailed to you directly. there was a 2 week time we did not communicate but not because i did not respond to an email or voicemail, but because i did not know you needed anything. Within hours i responded back to you that I called the supplier and asked them to print out new travel docs for you and mail them to you directly again. you responded back: this was when you were looking to have your wedding at dreams cabo because dreams cancun does not give free site visits. if you change your venue, the terms change depending on what the resort offers. in addition: this was an error on the airlines part. NOT mine. you were booked and your flight was paid for. do you honestly think that an airline would let you board a flight without payment made? They realized that you were paid for when you were at the front desk and that is why they let you board the flight. do you think it is strange that if they really showed that you had not paid they would not have asked for payment? when i contacted the airline they showed that you were paid for and did not have an explanation why their agent told you that you were not paid for. i even emailed the response from the airline saying that you showed being paid in full and they would note that to make sure you would have no issue on the return. I also emailed and tried to call you multiple times to see exactly what the issue what to not get a response from you. how am i supposed to help you if you do not communicate what is going on. AGAIN, this was the airline's issue. i was on the phone with them as soon as I heard from you (not by phone because you did not leave a message but by email) that you were having porblems. here is the last email i sent you with NO response from you. obviously you just want to place blame on me when i am the last person you should place blame on. so in summary peggy, i am really trying not to belittle your complaints but REALLY...you contacted me about getting married at dreams cabo and i told you the perks of doing a group block there, etc. (one of which is the free site visit)...then you change your venue to dreams cancun and DO NOT do a group block so for you to think you still were entitled to a site visit is strange. i have ALL of our correspondence showing that i usually responded within hours of hearing from you. mexicana and american airlines code shared a flight (out of my control) and there was a mix up with them. not me. do you honestly think that i did not send your payment in (i am sure you cc statement shows that the airline charged for your airfare ticket) or that the airline would let you board without any payment. come on.

this was the 1st message I PM you and how you responded

Re: Plan for Dreams Cancun wedding?
Hi BBPacco,

i own a travel agency that specializes in destination weddings. I also am the owner of the forum so i can help with the wedding planning side as well.

i would love to help with your wedding but will need the following information. If you can send it to my work address i will be able to respond more quickly: [email protected]

1. your names, phone number, mailing and email addresses
2. date and time of your wedding
3. how many people will attend
4. legal or symbolic ceremony
5. gazebo or beach wedding.

hope to hear from you soon.

tammy

Quote:
Originally Posted by bbpacco
Hi Tammy, I was reading some thread and people recommended you are the expert doing planning for weds at the Dreams Cancun resort.

I want my wedding date be Aug. 1, 2009, and already got reply from Claudia for the availabilities. But she hasn't got back to my other emails.

Are you a planner or travel agent that can help? How much do I need to pay you? Thanks in advance!

Where did I mention Dreams Cabo? oh wait, i know, coz in later one of our emails you said the following

"Hi Peggy,

i understand the birthcertificate part...i am also asian and born outside the US. I did a symbolic ceremony at Dreams Los Cabos and it was so perfect.

i actually get paid by the resort/supplier so you do not pay me.

tammy"

Please go through your emails before making a statement. I also believe that we talked about getting credit and upgrades after you contacted Dreams Cancun for holding the dates for our wedding. I understand you have a lot of clients, but if you don't remember, just tell me. Don't assume.

about getting to me within hours

1/14 my hubby sent you the credit card authorization to charge, we never heard back from you about anything until 1/20 my hubby sent you the following

"Hi Tammy,

Could you update me with the status of the packages that we booked
as soon as possible? I don't even know if anything is booked yet. I
have been trying to call you, left voice messages and no one's getting
back to me. I start to feel nervous about this because I gave out the
credit card and driver license information and I hardly hear back from
you about the packages. If anything is booked, I need a receipt or
something to show I paid already. I would appreciate just a email or
phone call @ 646-321-3918 about the status of the booking.

Regards,
Teddy"

Then you replied, I don't know about you, but I would def keep my clients updated along the way even if I don't have anything confirmed for them yet, not to mention a client called 3 times and left voice messages.

All in all, i am not happy booking through you, that is all i wanted to say. You probably will have tons of excuses about how other people screwed up and you are the last person on the Earth to be blamed. I am not going to reply to this thread again and we will disappear from each other's life. Take care.

P.S. My hubby's name is Teddy, you have replied to his email with his name in it and still called him Peter. You have ALL the correspondence, you should know.
P.P.S. We have asked you to use "Reply All" in our emails for like a million times, you never did.

[TammyWright]

Peggy

 

Your complaints above were from before you made any commitment to use me. If you were unhappy then you could have either mentioned it to me or not booked the trip. What do you think I would do with your cc number? Commit a crime because you didn't want to book your trip?

 

Why would you book other trips after that? Also yes I called teddy "peter". We were corresponding about a reservation teddy made for peter and it was a name slip. I guess if this is something that is a huge deal to you, you must live in a bubble world where everything is perfect.

 

It sounds like because you had a bad experience at the airport you are looking for someone to blame and pulling up the most miniscule errors in our dozens if not hundreds of correspondences.

 

In our correspondence you never mention you were unhappy in fact the opposite you were always thankful for my help and state it multiple times.

 

You state no one got a hold of you the day the airport incidence happenend but I called and emailed within an hour of getting your email. We did correspond that day and we were in contact with the airline immediately after hearing from you.

 

Sent from blackberry

[TammyWright]

of course you mention the privacy issue but i responded to you last night that I did not intentionally or maliciously post your names, i just copied the exact correspondence that I sent you from the supplier/airlines showing that you were in the system paid back in january and if you wanted me to remove your names, i had no problem doing that but of course I never heard back from you until your post today, so I assume you just want to correspond via the forum.

 

and you failed to mention that I kept on telling you that I was working with the supplier to get a letter of apology and explanation about what happened to you and sent it to you with a REFUND of your cc for $300 which is approx. 25% of the resort portion of your trip for issues that did not cause any disruption of your wedding or travel plans such as having to revise docs for having the first name, where the last name was, etc.:

 

Quote:

Tammy Wright Wright Travel Agency   Dear Tammy,   First of all I would like to apologize for the delay of writing this letter stating that all the issues that Mr. Teddy and party encountered with their packages to Dreams Cancun had nothing to do with your professionalism and knowledge of the travel business. You have been diligent with their vacation arrangements.   The mistakes with the names were made by me and I extremely embarrassed that the documents were not sent right away after the final payment.   As far as the Mexicana Airlines mishandling the airline reservation at the airport, I assure you that it was not your fault nor GOGO Worldwide Vacations fault. Mexicana had a major schedule change and we had everything approved by them to honor their travel dates. I do not understand why Mexicana Airlines could not see in their computer system that the airplane tickets were paid. I sent you already copies of all the documentations on that.   As a gesture of good will I am crediting Mr. Teddy's Visa with $300.00 today.   Should you have any questions, please contact me and I would be happy to help in anyway I can. We hope that you will allow us the opportunity to continue servicing your clients’ vacation packages in the very near future.   Sincerely,   M C Team Leader

[Christine]

Peggy, I am a little confused here, obviously you really enjoyed your wedding experience but seem to be pretty frustrated that Tammy was unable to get back to you on ONE occasion regarding your traveling. I guess my confusion is that in the professional world it would be impossible for Tammy or any other TA to make a living on just one client at a time, and not have a personal life. Tammy has two children, a husband, and a life outside of this forum-that you get to participate on for FREE. I feel like you have this sense of entitlement and while I get that all brides should have some sense of entitlement at some point we have to realize that its our day, not anyone else's "most important day of your life".

[SMILES10]

im getting the feeling that people get way too wrapped up in the little things and forget what this day is really about...yikes

[KSPrincess]

Wow Tammy Host totally UNPROFESSIONAL TO POST correspondence. why not just send it to the bride herself.  There's defintely more tactful ways to defend your reputation and not make it WORSE! Pretty sad that she's planning people's DW travel..and scary. She won't be planning mine!