LIVID, so upset...I don't want to be like this!

[BillysBride]

Joanna- Way to stick to your guns girl! I'm so glad to hear how you emphasized the REAL issue here; time, frustration and a lack of professionalism that has caused you and your guests a lot of heartache and confusion. This should have been a pleasant experience, start to finish...there's enough turmoil just planning a DW, let alone planning one where the parts you SHOULDN'T have to worry about get thrown into the ring with everything else.

 

The $500 credit is the least they owe you and I know it doesn't make up for anything--but hey, it's out of their pockets and that counts for a drop in the bucket. I'd also waste no time in spreading the word on this company/giving them a heinous review. You're perfectly within your rights as a consumer to pass on your experiences to others who are shopping around for an agency. Another great aspect of being a BDW bride is it's not just you and your guests that will advise people against using this company..(evil grin inserted here).

[JoLo908]

Savannah, that is what I emphasized to them was that this experience was poor for everyone involved and I think he thought he could give me discount to make me content...money wasn't the biggest issue... barely an issue... but everything else... well, now there are a lot of people not happy with their business...

[ebredhawk]

joanna i am SO glad to hear that things seem to be settling down, even if they aren't 100% fixed yet!

 

honestly the regional manager's explanation of "it's your personal choice" and saying that plenty of other brides are happy sounds to me like those girls who tell their BF/FI/DH "if you don't want this there are 100 other guys who will". frankly that is a very crappy customer service attitude to have! he clearly does not understand the reach of you and your 50 guests, plus the wonder that is BDW as savannah mentioned!

 

keep your head up and be proud of yourself for pushing back! less than two weeks and you will be in paradise!!