What?!?!?

[lgarner83]

So, last September I sent an Email to Erika at Riu Santa Fe ensuring that I can bring in a photographer/videographer and she responded "yes" but they will have to pay a guest day pass. Fine! Great! So we hired Alberto Misrachi and paid our deposit to him. Well, this morning I sent her this email because we've selected the Royal package and would also like to use the resort photographer that comes with the package, here is the email I sent her and she responded a little while ago within the email (I bolded her answers):

 

Hi Erika,

 

How are you? I have a couple more questions for you:

 

1) Our package comes with a photographer however we are also bringing our own photographer as well. The resort doesn't allow to have external suppliers. We would still like to use the RIU photographer though and we were wondering if there was a designated time that we have to use your photographer or can we choose when we want her to take our pictures? For example we want to have our photographer shoot the ceremony and afterwards on the beach, so can we have the RIU photographer take pictures of me getting ready? Yes you cah choose the time that you would like to have your pictures. Or even the next day in the ocean? How long do we have her for? With the normal package you have like 1 hour before the cermony during this and after the ceremony.

2) What is the back up plan in case it rains? Can you send me a picture of space used in case it rains? We can move your ceremony to a close area like the conference rooms.

Thank you!

Lisa G

 

WHAT THE HELL DOES SHE MEAN THAT EXTERNAL SUPPLIERS ARE NOT ALLOWED? She already told me yes! and I know for a fact that other Riu Santa Fe brides have brought in photographers!!! WHAT THE HELL I emailed her back asking her ( a lot more politely than this post lol) what she meant and copied and pasted our previous emails about the subject so I'll keep you all updated. OMG.

[Cabobride09]

Awwww..Thats to bad that your having a hiccup with Erika's word. Good luck & keep us posted.

[MarieSam]

Maybe they changed their policy after she already told you it was ok. Nevertheless, she has to honor what you told her in the first place, especially cuz you went ahead and booked someone -- do you have that initial convo with her saying it's ok in writing/email?

[lgarner83]

Yes I do, I've saved all of our emails and I'm so glad that I did! I sent her the email where she said it was fine before and I'm still waiting for a response. I'm going to be pissed if she tells me that she's not going to honour the previous agreement. What the heck should I say to her if she withdraws what she previously said!!!

[MarieSam]

Yes it's always important to save your emails and correspondence!!!

 

I would tell her because of what she said before, you went ahead and booked your photographer already and that a non-refundable deposit has been made. Is he a Cabo local or traveling there for your wedding? If so, I would also tell her that his travel is already booked and paid for so unless they want to refund you for that money then she must abide by what she previously told you. Money threats somehow always seem to work, lol.

[lgarner83]

She hasn't responded yet but I'll keep that in mind for sure!!! Thanks and I'll let you know how she responds. Ugh. I'm so stressed about this.

[Ana]

Do you still have the email that she responded to before telling you that you could bring your own photographer? If so, you can forward that to her and tell her to see below because she had already told you that you could. I have heard that the RIU's don't allow outside photographers or vendors though.

[lgarner83]

Quote:

Originally Posted by Ana Do you still have the email that she responded to before telling you that you could bring your own photographer? If so, you can forward that to her and tell her to see below because she had already told you that you could. I have heard that the RIU's don't allow outside photographers or vendors though.

Yes, I did, and I already sent it to her. There have been several brides on here who have hired outside photographers though, so I don't understand where this is all coming from!

[YoursTruly]

She is going to have to honor tht as long as you have all your correspondences....BReathe..

[Jeremy_Gilliam]

Hopefully you have the original in writing. Usually photographers work exclusively. You can either have one or the other. Since you hired Alberto, he may not allow a second photographer that is not with him and vice versa. You don't want competing photographers. Good luck.