Site Coordinator Vent/Question

BillysBride · February 20, 2009

So...I bite the bullet and call the resort today because I've sent multiple emails with no response. I've heard from some other brides that this is normal for this place (like so many others) so I tried to be patient, but I'm about to have the STD's designed and I'm not trying to wait any longer than necessary for an actual DATE to put on the things.

After asking for an English speaking rep with my limited spanish, I am placed on hold for a few minutes (I'm not even sweating the money that's tally'ing up while I wait...hey, it's to be expected, I'm cool). Well, finally the coordinator answers (not identifying herself and once again, speaking in Spanish so I have to reiterate my request). She then says it's her, so I say that I am needing information for potentially having my wedding ceremony at the resort. I do specify that it's for 2010 and I just want to reserve the date if possible.

She tells me (ofcourse) that they don't have rates for 2010 yet. I was expecting this, so again..fine. I say "Well, are you reserving dates yet?" And here's where it gets wierd. She says, "No, but we can start taking care of some of the other details like ceremony location, music, menue for the reception.." She told me she would email me the current packages (which I already found online, but anyway) and some general info.

Huh? I can't secure my date, but I can talk place settings with you? lol..is it me or is that backward? I thoroughly expected to be told that we couldn't work on any DETAILS yet until closer to the date, but we could put down deposit to secure the day we wanted. Thats what I was thinking would be logical.

For anyone with a 2010 wedding date, have you had trouble booking your date this way?

Hartyt509 · February 20, 2009

I had trouble last year sorting mine out for this year - not sure they work that far ahead sometimes lol

trance_angelx0x · February 20, 2009

They put my request for a specific date in a "provisional calendar" and will be confirmed in April 2009.

sunsetbride1 · February 20, 2009

My resort was a bit hard to contact; I found it much easier to contact via email since none of them speak very good English.

But, I did book my Aug 2009 wedding in August 2008 without a problem. They could not guarantee me the rate at that time; but they secured the date for me without a problem with a small deposit.

And.. I do find that a bit strange that they will go over details with you but they can't secure a date. Hmmm...