Is it normal for a TA to...

Stina168 · January 13, 2009

All of a sudden tell my guests that they're charging a $25 management fee for questions on flights or hotels, without letting me know this first? They will apply the fee to your reservation if you book with them, which I understand, but she never told me about this fee to begin with so I was unable to let my guests know ahead of time. On my invitations I told the guests to call her for a custom quote, so now when they call they're being told there's a charge! The real kicker is that she's in a different city, but she said that in order to get a quote, you have to go to her office in person to sign papers and pay $25. Not one of my guests is in her city. I found this out because a guest called to get a quote from her, and he said she was really upset that no one had called her and that she'd been working on different prices for different dates since October. I was under the impression that TA's pull quotes as requested? I don't understand what all she could have been working on since October? I JUST sent out my invitations less than 2 weeks ago, so that would explain why she hasn't gotten many calls, but I also told her at the very beginning that a lot of people will probably book online, but I wanted a TA for those who prefer to go that route. I understand that it can be a waste of time to give quotes and then have people book online, but 1. She should have told me about this fee, 2. She should not be venting on my guests, and 3. Why in the world would they make you request a quote in person

IndianBride · January 13, 2009

That's crazy. Can you change TA's?

tylersgirl · January 13, 2009

OMG! That sounds so wrong. She sounds really unprofessional (venting to your guests). I have never heard of $25 management fee-it sounds made up IMO. Also, why would she be working on it since October-my TA looks up info and quotes when the guests call her and she doesn't charge for this. Maybe a TA on here can answer your question better, but I think it sounds like nonsense.

Stina168 · January 13, 2009

We had a TA before this one with Destination Weddings and that TA was very nice, but she kept giving us wrong info for out quotes (she messed up mine, my mom's and my grandma's), plus she seemed very spacey so we decided to go with this TA. I actually have a working relationship with her, which makes this even more difficult! I'm going to call her after work to find out what the deal is, but I'd hate to go with a third TA! Yikes! I'd love to get a TA's take on this situation, so if you're out there I'd love to get your opinion!