Iberostar Rose Hall Brides - Post all info/questions here!

[IslandBride201x]

I am using one of their associates, Ronald.  I filled out the form and then Paula and I emailed back and forth.  She was very responsive and answered all of my questions.  Now when I booked last year, she did tell me that she was home in TX at the time.  She had said that if I don't receive a response timely, they are probably in Jamaica and internet is spotty.  February seems like a long time with no response though.  Not sure if this helps at all, but good luck and I hope you are able to get in touch with them.
 

Originally Posted by BrideMichyBoo 

Hey
I was just wondering if anyone out there has used or is using Sungold for their wedding photographers? Whether its Paula and Damian or their associates. I've been trying to get in touch with them since February and I've sent them 2 FB msgs and I filled out the form on their website and I even called their contact number. Is it typical of them to take this long to respond? Any advice would be helpful. Thanks

 

[Jamaica2012]

I am using Sungold and have had many email conversations with Paula as of lately. She is usually pretty responsive. Try this email

[email protected] 

Good luck

[Cateyedcutie]

After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol

[JamaicaSukie]

WORD!!!!!  My BIGGEST regret is dealing with Iberostar AT ALL!  I sincerely hope that once I get there (and they can't avoid me) the service/response is better.  But yeah, honestly, this experience has been anything but cute.  Waiting weeks, sometimes months, to respond to your client is unacceptable.  And this "island time" excuse is just that...AN EXCUSE!  I wish I could've cancelled my wedding there but unfortunately most of my guests are booked and excited to be coming.  But I would not recommend this resort to a bride.  It has been stressful not getting timely responses and then getting 'tude when I send multiple emails following up on the emails that have gone unanswered for weeks.  Oh, AND they NEVER admit when they are wrong or a mistake has been made.  I expressed my concerns about 2 couples' paperwork being lost recently and they responded that they have NEVER lost anyone's paperwork.  Huh???  So are they calling the brides on this forum liars?  SMDH!
 

Originally Posted by Cateyedcutie 

After catching up on this thread, canceling my wedding at the grand appears to be the best wedding planning decision I've made thus far. I don't care how gorgeous the resort, I refuse to pay for incompetence. I'm West Indian and understand the concept of laid back island time. Waiting weeks on end for a simple email reply that never comes and leaving several unreturned messages isn't island time, it's lax and unprofessional. Don't get me started on the policy and price changes that vary depending on who replies. I'm not thrilled about planning an at home wedding, but I'm over the moon about vendors who return emails in 24 hours or less and know how to answer a goddamn phone. *vent over* lol

 

[burnison09]

Hey ladies I have a quick question!  I am getting ready to mail out the notorized copies of mine and FI's birth certificates and passports.  My question is for the birth certificates can I just make a copy like with a copy machine and then have the notory certify them or do I need to order one from the state?  Thanks!

[DThomasG]

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

[DThomasG]

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

[futuremrstgun]

Yeah, it's a weird thing...and I hope no other bride has the same experience. Wish someone would've warned me...apparently, the practice is widespread so BEWARE! R~

Futuremrstgun, 

 

Thanks for the heads up, "peeved" is definitely putting it lightly, I would have been livid.  Yes, very flattering for them to use your photos (and the picture was beautiful!!!) but how dare they take a precious and private moment for you and your husband and use it as a hot marketing campaign - let alone without your permission.  Unreal

[BrideMichyBoo]

Thanks for all your advice ladies.  I emailed Paula at the Sungold email address and she got back to me within an hour.

Originally Posted by futuremrstgun 


I'm surprised Paula hasn't responded. They do some beautiful work. I know they travel between TX and Jamaica regularly. Keep trying as I believe they are one of the premier photographers in Jamaica. Good luck!! R~

 

[Cateyedcutie]

I forgot to mention that sometime after canceling my wedding, my credit card was used fraudulently (to the tune of about 2k) and I suspect the info I faxed to book the date was the cause. I've since closed the account and the fraud department is looking into it.