SATP Brides

Tracykim · December 16, 2008

Hello All!!! I just found out about this site from Trip Advisor. I am having my wedding at SATP in Sept of 2009.

I am having a heck of a time getting any information out of Kimberly. I thought it was going to be better once Charm left but the communication has seemed to have gotten worse with Kimberly.

I have left 3 phone messages and you do not want to know how many emails have gone unanswered!!!

Are any of you having better luck then I??

Thanks for your help!!

Tracy

beyondsmitten · December 16, 2008

Tracy,

I have many of the same frustrations with the coordinator at my resort but I often have to remember two things

1. We live in an e-mail culture where the idea of shooting off a reply should just take a few seconds and everyone has a computer and they are plugged into their account via blackberry or phone or remote access all day long, and by gosh e-mail is the easiest, most accessible and normal thing to do! Well 13 unreplied e-mail later I guess you have realized that is not how Jamaican culture is. They check the e-mail once a week. They are not plugged in all day and don't respond the way we expect them to. Stop sending all these e-mails. You'll drive yourself crazy.

2. Stop calling this girl and leaving these messages They start the wedding planning a few weeks before the date. No matter how many times you call them, if your date is not a few weeks away, they just won't focus the way you would like. Their priority is on dates that are immediate, the bride who will be showing up this weekend. You have to use other resources like the forum or the knot to get your questions answered and be a self starter and figure some things out for yourself or just wait until they get back to you a few weeks before the big day.

Those two strategies have helped to keep me from going gray before my wedding. It is harder said than done, I know. But Im doing it, done it.

Tracykim · December 16, 2008

Then how will I know if my date is saved? I haven't even given them a deposit yet!!

We have paid for the resort and the airfare already and SATP doesn't deal with TA's.

IF I could just get some kind of word that our date is saved, I would feel so much better!!!

wardag138 · January 30, 2009

what email are you using? The one on the website is wrong according to Kimberly it started to malfunction.

I have had very little problems getting a reply from her at [email protected].

With the exception of christmas/new years, she usually responds to me within 24 hours.

JenniferSS · January 30, 2009

If you are referring to Sunset At the Palms- yes, they do work with travel agents, I had a bride get married there this past fall ( her photos were stunning!). I also have a seperate contact (sales manager) that works exclusively with TA's

Tracykim · January 31, 2009

Regina!!! THANK YOU!!!! That is NOT the email I have, I have been using the one that I got from Kimberly a while ago. I will try that one and pray that it works!!!

Jennifer I was told by my TA AND Charm that I have to deal directly with the resort for the wedding. I can't even put the cost of the wedding into my TA package, I have to pay the resort separate. Now that I have another email for Kimberly, I will send her one and ask her if that has changed now that Charm is gone, but you'd think that my TA would tell me too!!

Thanks for all of your help!!!!