Dreams Tulum Closure (consolidated thread)

[can't wait!]

IMPORTANT, VERY IMPORTANT!

 

I just got off the phone with the resort to confirm their closure. Dreams Tulum is in fact closed. Yes, closed. I read it in a Spanish newspaper and wanted to believe it was yellow journalism.

Unfortunately, Dreams Tulum along with Eurostar Tulum resorts ARE CLOSED.

I don't mean to sound so harsh but to be honest I am freaking out.

Apparently, the mexican government claims these hotels didn't have the "appropriate licensing" to build on the land. The woman I spoke with on the phone told me they do have all the permits necessary. Sooo, I was told they would fight it in court this week and we should know more by early next week.

 

I'm trying to stay calm. My FH just said "what the f#@$!!" and has decided to leave and go swimming with my nephews. Great, leave it to me!

 

So, I will post more when I know more.

If you have ANY info, of course we would all love to hear it!!

[TammyWright]

this is what the resort has sent...they think it will be resolved very quickly as the guests at the resort are allowed to stay and have full use of facility.

 

Quote:

As indicated earlier today, the federal authorities have entered Dreams Tulum questioning the permits and authorizations for the resort. While the authorities are reviewing our permits and while we are seeking a "parole" in order to continue full operation, we are taking the precaution of relocating all arrivals until Monday, October 6th. Guests that were already checked into the resort prior to Friday evening are in Dreams Tulum and services have not been disrupted.   We are still uncertain how long it will take for the authorities to review our permits and/or for us to obtain the parole so this action is necessary in order to ensure guests will have an uninterrupted holiday experience with all the services and facilities they expect. Until we are sure that the guests will have access to the entire resort and facilities, we feel this is the best course of action to insure the guests stay is comfortable.   We will continue to relocate the guests to Dreams Cancun and Secrets Silversands and the resort sales team will be in touch to discuss this further in detail. Please rest assured that we will do everything possible to resolve this situation as expeditiously as possible.   Thank you for your understanding.

[TammyWright]

Quote:

Originally Posted by Maura As of now, Dreams Tulum is closed, and does not have a scheduled reopening date. So far what I am reading in the spanish newspapers, DT had numerous violations and serious ones at that. Hang tight, we will get you some info ASAP. In the meantime we recommend that you contact your TA immediately.

this is what i received...sounds like it is more the government is just checking to make sure the proper permits are in order. they have not relocated any guests that already checked into the resort:

Quote:

As indicated earlier today, the federal authorities have entered Dreams Tulum questioning the permits and authorizations for the resort. While the authorities are reviewing our permits and while we are seeking a "parole" in order to continue full operation, we are taking the precaution of relocating all arrivals until Monday, October 6th. Guests that were already checked into the resort prior to Friday evening are in Dreams Tulum and services have not been disrupted. We are still uncertain how long it will take for the authorities to review our permits and/or for us to obtain the parole so this action is necessary in order to ensure guests will have an uninterrupted holiday experience with all the services and facilities they expect. Until we are sure that the guests will have access to the entire resort and facilities, we feel this is the best course of action to insure the guests stay is comfortable. We will continue to relocate the guests to Dreams Cancun and Secrets Silversands and the resort sales team will be in touch to discuss this further in detail. Please rest assured that we will do everything possible to resolve this situation as expeditiously as possible. Thank you for your understanding.

[cendcar]

Quote:

Originally Posted by can't wait! IMPORTANT, VERY IMPORTANT! I just got off the phone with the resort to confirm their closure. Dreams Tulum is in fact closed. Yes, closed. I read it in a Spanish newspaper and wanted to believe it was yellow journalism. Unfortunately, Dreams Tulum along with Eurostar Tulum resorts ARE CLOSED. I don't mean to sound so harsh but to be honest I am freaking out. Apparently, the mexican government claims these hotels didn't have the "appropriate licensing" to build on the land. The woman I spoke with on the phone told me they do have all the permits necessary. Sooo, I was told they would fight it in court this week and we should know more by early next week. I'm trying to stay calm. My FH just said "what the f#@$!!" and has decided to leave and go swimming with my nephews. Great, leave it to me! So, I will post more when I know more. If you have ANY info, of course we would all love to hear it!!

Holy effer!

Did they say how long they were going to be closed or do we need to wait until they are out of court?

[latinalocany]

thank you all so much for keeping us updated with this info, I am doing my best not to stress. its nice to know we cant count on you girls to keep us calm and not catch a bridezilla attack in such case!! lol i just lashed out at future hubby while i was reading this update, but now i feel better!

[trisha0612]

WTF? WTF? WTF? WTF?

 

I'm supposed to leave SATURDAy..this SATURDAY for my wedding next FRIDAY! WHY HASN"T ANYONE FROM THE HOTEL CONTACTED ME?

 

This is ridiculous? I have NO CLUE what is going on! and as you can see I'm freaking out!!!!

[dreamstbride]

I am so freaking out!!!! whats going on?

 

Im trying to get some one from Dreams Tulum on the phone, right at this moment...

 

I'm seriously panicking!!!!

 

Trish! I cant even begin to imagine your distress!!!

[chandrathebride]

I just got home and wanted to get on here ASAP!! A guest of ours was randomly on trip advisor and saw something about the closing; that's how we got tipped off. Yes, it's extremely frustrating that we don't hear anything from the resort, especially for people like Trish with a wedding so soon! My FI called the 800 Dreams Number and spoke to a woman who said she thought things would be back open in about a week... there was also talk of moving things to Dreams Cancun or their 18 and over resort (I think it's called Secrets?) if things were still closed by our date. GRRRRR.

[cendcar]

I have just gotten off the phone with Monica, who is a manager at the resort. She said that the resort is closed however, only about half of it is closed. It is not specifically the old or new part of the resort so there is no way of knowing which rooms will be available.

 

She will know more information tomorrow at noon and will give me a call back.

 

I've been reading some of the Spanish newspaper and it said that the Mexican Marines along with their equivalent of the Dept. of Environmental Protection entered the hotel this weekend and started condemming random buildings.

 

I am hoping for the best. I hope it is just another way for the Mexican Gov't to try to get some money. Obviously the workers need their jobs so I hope they are doing everything possible to resolve this.

 

I will give everyone an update after I speak with Monica tomorrow...

 

The question is....should we give our guests a heads up? Or wait until the week ends and we see what the outcome is?

[dreamstbride]

whats the 800 number please? ? ?

 

Im not reaching anyone on the number I have...