The new Dreams Tulum thread! (Post all DT Qs&As here)

[pineapplebride]

Is anyone else having a hard time getting in contact with the Spa to book hair and makeup for their wedding day?? I have e-mailed them twice, with no response.

 

[DanniS]

YES!! My friends want to book appointments and have emailed them three times in the past few weeks with no response!

Originally Posted by pineapplebride 

Is anyone else having a hard time getting in contact with the Spa to book hair and makeup for their wedding day?? I have e-mailed them twice, with no response.

 

 

[vlynnw]

Yes my spa appointments are booked but it took forever! I contacted my WC first then she forwarded it to me, I sent her the details of what she needed but never heard back and never heard back.  So then when all else fails I always just use the mail email for the resort and tell them what I'm trying to do and that I haven't heard a response.  It always gets me the response I need because then someone else (usually their boss) is hounding them.  Then I finally get my response and finally got my confirmation.  So if you don't get a response on things in a timely manner use the main resort email....works like a charm.

[vlynnw]

OURVM I can't find your review on the DT review page anyone have a direct link?

[pineapplebride]

 

 

Originally Posted by vlynnw 

 

Yes my spa appointments are booked but it took forever! I contacted my WC first then she forwarded it to me, I sent her the details of what she needed but never heard back and never heard back.  So then when all else fails I always just use the mail email for the resort and tell them what I'm trying to do and that I haven't heard a response.  It always gets me the response I need because then someone else (usually their boss) is hounding them.  Then I finally get my response and finally got my confirmation.  So if you don't get a response on things in a timely manner use the main resort email....works like a charm.

 

Thanks V! I'll have to do that!! How long did you book for hair and makeup??

 

Here is the link to ourvm's review: http://www.bestdestinationwedding.com/products/dreams-tulum-resort-spa-all-inclusive/reviews/4389

 

[wendvipo]

Just got back from our wedding on Thurs at Dreams Tulum, it was wonderful, we had our wedding on the beach and our reception at the seaside grill. It was realllllly windy the whole week (hot sunny weather though) so we were really happy to have the seaside grill, it made it feel really private and had an outdoor feel anyways because basically the seaside grill is outdoors, the great thing was it had the wind blinds for protection from the wind and added privacy. It felt just like having a dance reception at home, we rented music and partied late, the bartenders and servers ended up dancing and running around with shots for everyone, we all had a great time! Both the dolphin and relax pools would have been really windy locations. I'll post a review with pictures (we brought a photographer from Toronto) soon but if anyone has questions please ask. Keep this in mind, if you are there for one week only, it is a wedding not a vacation, we hardly had time to sit down during the day once all week, looking forward to planning our honeymoon!

[cgratton]

What day was your wedding?  We were there March 24 - Apr 1 and our wedding was on Monday March 28th.  If your wedding is the one I am thinking of, it was absolutely beautiful!  Well all of the weddings we saw were beautiful, but I think I know which one yours was.  Our Room was in the building right behind Sea Side grill and one of our balconies faced the wedding location on the beach, where ours was, and I remember being on the balcony the one day, getting ready to go to Tulum, when a wedding was starting, I wanted to watch, but I felt that I shouldn't be watching someone's wedding like that, so we went to our other balcony, but I do believe I saw you coming from the building to take your place for the ceremony, and  I said to my husband right away that you looked absolutely wonderful!  Your dress is incredible.  I can't wait to read your review and to see what you thought about the experience.  I am trying to get mine done, hopefully soon! 
 

Originally Posted by wendvipo 

Just got back from our wedding on Thurs at Dreams Tulum, it was wonderful, we had our wedding on the beach and our reception at the seaside grill. It was realllllly windy the whole week (hot sunny weather though) so we were really happy to have the seaside grill, it made it feel really private and had an outdoor feel anyways because basically the seaside grill is outdoors, the great thing was it had the wind blinds for protection from the wind and added privacy. It felt just like having a dance reception at home, we rented music and partied late, the bartenders and servers ended up dancing and running around with shots for everyone, we all had a great time! Both the dolphin and relax pools would have been really windy locations. I'll post a review with pictures (we brought a photographer from Toronto) soon but if anyone has questions please ask. Keep this in mind, if you are there for one week only, it is a wedding not a vacation, we hardly had time to sit down during the day once all week, looking forward to planning our honeymoon!

 

[SaraMexicoBride]

 

Originally Posted by DanniS 

YES!! My friends want to book appointments and have emailed them three times in the past few weeks with no response!

 

Originally Posted by pineapplebride 

Is anyone else having a hard time getting in contact with the Spa to book hair and makeup for their wedding day?? I have e-mailed them twice, with no response.

 

 

Hey I used this email address and always got a timely response.  

[email protected]

How much time is everyone else giving themselves at the spa?  I'm worried I'm rushing things.

24 days till we leave!!!!!

 

[cgratton]

I too never had a problem with that email.  Our wedding was at 2 PM, I made my appointments for 10 am and was back in my room by 12:30, I had my hair, make up and nails done.  For me, it was plenty of time!
 

Originally Posted by SaraMexicoBride 

 

 

Hey I used this email address and always got a timely response.  

[email protected]

How much time is everyone else giving themselves at the spa?  I'm worried I'm rushing things.

24 days till we leave!!!!!

 

 

[Felicia79]

i had the SAME issue with the spa (and to be honest it was really freaking me out) i had sent 3 emails within a 2 week timeframe with no response- so i located the Dreams Tulum page on Facebook, and this one guy who works at the hotel (not sure what his position is) his name is Luis, i PM'd him and told him what i wanted, and i received an email within an hour!

 

my hair and makeup was one thing i was worried about... my bigger issue right now is that MY DRESS IS NOT DONE!!! i am freaking out!!!

 

22 days until we leave!