Recent Tripadvisor Reviews on Dreams Cancun

jhakimi1 · January 21, 2009

How are the rooms at Dreams? When I showed my mom and FI the photos they said the bathrooms look very outdated with nasty grout. Did anyone else have this problem or feel the same way? I LOVE the wedding gazebo....but don't want my guest to feel I have them staying at an dirty hotel(compared to others in Cancun). Please help....thanks.

Kat81 · January 25, 2009

The bathrooms are a bit outdated. The rooms aren't dirty but they aren't amazing either (at least I didn't think so) It is not a disgusting hotel though. The grounds are kept very well and are very beautiful. The rooms could be updated but whatever IMO the rest of the hotel makes up for it

Elizabeth · January 26, 2009

I am not getting married at this dreams, but having you ladies remind me the basics of customer comments is helpful. Basic rule of customer service-- for every 1 bad experience that customer is going to complain to ten people. But when people are satisfied, nothing is said. (A rule I learned as a marketing major and in a recent customer service conference)

KLaBate54 · March 2, 2009

I vacationed at Dreams Cancun about two years ago, at which time there was a wedding going on. The wedding location (gazebo) is gorgeous. Also, the grounds are very clean for the most part. I absolutely loved the room I stayed in and the bathrooms were just fine. I wouldn't worry about a few bad reviews from TripAdvisor. Congratulations and Good Luck!

ccarmany23 · March 8, 2009

I have yet to post my reviews from getting married a month ago in Cancun. I did not get married at Dreams but we stayed there for the last few days after our wedding...our "mini honeymoon" we called it. I have to say Dreams was a phenomenal hotel!!! They greeted us at check-in with bottled water and a cool hand towel, and our room was decorated with rose petals and champagne as a honeymoon room. We were in the room over the dolphins and our room was great, we thought for an AI the food was especially good, and I loved the hotel!! I have stayed in many places and traveled a lot, and I was really impressed as a guest with the hotel, the service, and the atmosphere. Hope that helps- I didn't take many pictures but I will get around to posting the ones I did take. And I highly recommend doing the spa experience- was fantastic!!!!