aventura spa palace

[Matt Adcock]

Hola Jamie,

 

I remember listening to your message on our machine... we had 3 weddings on the saturday you called to ask advice about the WC's demands on a decision.  I would have told you to go w / your gut and likely tough it out as you obviously decided to do, even against the scare factor of "choose now or it will be forever cancelled" approach.   They are trained to put the ultimatum down I guess....

Your day was amazing...the images are stellar, happy to be sharing some sneak peeks with you soon.  Sorry again I wasnt there to answer your question on Saturday the 21st amiga...

Cheers and will be in touch soon

matt

Originally Posted by J-me 

Hi ladies!!! We're BAAACK!!!

 

Lots of catching up with work, unpacking, etc. but I will definitely post my reviews and planning thread this weekend.

 

To recap, the resort is BEAUTIFUL, every single staff member was SO accommodating & friendly, but (and please don't let this scare you May brides bc I'll get to the positive too) there were a LOT of things that went wrong during our visit unfortunately. A few to note, the three 'major' things we brought were centerpieces, runners, and maracas and somehow they messed this up. The buffet at the reception was wrong (we ordered Yucatan and they served the Cajun, which was still tasty, but it's what our guests had the night before at the rehearsal dinner and we were looking forward to something more 'Caribbean'), several rooms flooded (including ours) after some rain the first two days, they misplaced our toasting flute/cake cutting set and had to send it to us at our honeymoon resort, they messed up all of my bridesmaids' (pre-confirmed) salon appts, and at least 5-6 guests (that we know of) had major check out/incorrect billing issues which delayed their shuttle to the airport (I'll elaborate more in my review and tips to avoid).

 

Hiccups are inevitable, so the above probably would've been more easily brushed off but....the one thing that made this a less than stellar experience is their weather/back up procedure. Our contract/site visit assured there would be a back up in case of rain. Well, there was, but what they DON'T tell you is you have to make that judgement call hours beforehand. Edith called me in room on wedding day to tell me there was 60% chance of rain and I had two choices: move my ceremony & reception to the ballroom (whole reason we chose Aventura was venue) or keep it outside, but IF it rained, EVERYTHING would be cancelled, not able to be moved inside, and nonrefundable-food,dj, toasts, cake, EVERYTHING. I had to make the decision at 12pm for a 5pm ceremony (at 12pm it was GORGEOUS outside too) I wasn't going to let anything ruin the day, but I will say it robbed me of a bit of enjoyment, bc I spent most of that day upset at the thought of that serious gamble  no one can predict/control the weather, but I felt like it was insensitively handled. We kept it outside, the weather was PERFECT, but I spend half the day w/my stomach in knots.

 

It could've just been our experience, and/or maybe the Hard Rock transition, but after all the fabulous reviews of past brides I expected a lil more - but it was a bit evident their wedding department is unorganized. EVERYTHING else w/our trip though was great, our guests had a fun week, and a few must do's: La Hacienda, the Spa (treatments & hydrotherapy), & Playacrawl if you have any partiers in your group

 

But MOST importantly, WE ARE MARRIED and overall, made it a great week!!!

[J-me]

Hola Matt!

 

No worries on not being able to reach me back that day - it was a long shot on a Saturday, knowing your team is VERY busy

We are happy we followed our gut as well - it's just a shame they go about it in that way, giving brides unnecessary anxiety on their special day.

 

YOU guys however, have been the absolute BEST team to work with - Melissa, Juan Jose, & Deborah were so much fun to work with and we can't WAIT to see the magic of the images!!

 

Many thanks!!

 

Quote:

Originally Posted by Matt Adcock 

Hola Jamie,

 

I remember listening to your message on our machine... we had 3 weddings on the saturday you called to ask advice about the WC's demands on a decision.  I would have told you to go w / your gut and likely tough it out as you obviously decided to do, even against the scare factor of "choose now or it will be forever cancelled" approach.   They are trained to put the ultimatum down I guess....

Your day was amazing...the images are stellar, happy to be sharing some sneak peeks with you soon.  Sorry again I wasnt there to answer your question on Saturday the 21st amiga...

Cheers and will be in touch soon

matt

[Matt Adcock]

Originally Posted by J-me 

 

Hola Matt!

 

YOU guys however, have been the absolute BEST team to work with - Melissa, Juan Jose, & Deborah were so much fun to work with and we can't WAIT to see the magic of the images!!

 

Many thanks!!

 

 

AWESOME to hear that your experience with the team was stellar.   We have quite the investment in the team's operation to provide a seamless experience as possible....its warming to know that our guys and gals are going ABOVE and beyond...thanks for that note amiga

 

Saludos from sunny mexico, fotos coming soon!

[SarahWitt]

Originally Posted by J-me 

 

Hi ladies!!! We're BAAACK!!!

 

Lots of catching up with work, unpacking, etc. but I will definitely post my reviews and planning thread this weekend.

 

To recap, the resort is BEAUTIFUL, every single staff member was SO accommodating & friendly, but (and please don't let this scare you May brides bc I'll get to the positive too) there were a LOT of things that went wrong during our visit unfortunately. A few to note, the three 'major' things we brought were centerpieces, runners, and maracas and somehow they messed this up. The buffet at the reception was wrong (we ordered Yucatan and they served the Cajun, which was still tasty, but it's what our guests had the night before at the rehearsal dinner and we were looking forward to something more 'Caribbean'), several rooms flooded (including ours) after some rain the first two days, they misplaced our toasting flute/cake cutting set and had to send it to us at our honeymoon resort, they messed up all of my bridesmaids' (pre-confirmed) salon appts, and at least 5-6 guests (that we know of) had major check out/incorrect billing issues which delayed their shuttle to the airport (I'll elaborate more in my review and tips to avoid).

 

Hiccups are inevitable, so the above probably would've been more easily brushed off but....the one thing that made this a less than stellar experience is their weather/back up procedure. Our contract/site visit assured there would be a back up in case of rain. Well, there was, but what they DON'T tell you is you have to make that judgement call hours beforehand. Edith called me in room on wedding day to tell me there was 60% chance of rain and I had two choices: move my ceremony & reception to the ballroom (whole reason we chose Aventura was venue) or keep it outside, but IF it rained, EVERYTHING would be cancelled, not able to be moved inside, and nonrefundable-food,dj, toasts, cake, EVERYTHING. I had to make the decision at 12pm for a 5pm ceremony (at 12pm it was GORGEOUS outside too) I wasn't going to let anything ruin the day, but I will say it robbed me of a bit of enjoyment, bc I spent most of that day upset at the thought of that serious gamble  no one can predict/control the weather, but I felt like it was insensitively handled. We kept it outside, the weather was PERFECT, but I spend half the day w/my stomach in knots.

 

It could've just been our experience, and/or maybe the Hard Rock transition, but after all the fabulous reviews of past brides I expected a lil more - but it was a bit evident their wedding department is unorganized. EVERYTHING else w/our trip though was great, our guests had a fun week, and a few must do's: La Hacienda, the Spa (treatments & hydrotherapy), & Playacrawl if you have any partiers in your group

 

But MOST importantly, WE ARE MARRIED and overall, made it a great week!!!

J_Me,

 

I am glad it was overall a good week and great wedding even though you did have some hiccups!!

 

We look forward to your feedback and tips for us future brides and congrats again!!!

 

Cant wait to see some pics:)

[Matt Adcock]

 

YOU guys however, have been the absolute BEST team to work with - Melissa, Juan Jose, & Deborah were so much fun to work with and we can't WAIT to see the magic of the images!!

 

Many thanks!!

 

 

 

Sneak PEEK posted on our Facebook Fanpage, for anyone interested in seeing this amazing wedding...

 

Jamie + Mark's Sneak PEEKS

 

 

 

[chase414]

We just had our wedding this past Thurs. The weather was perfect and so was every detail for all of our events! I'll write a review when we return and make an attempt with a planning thread. There were a few things that I wish we knew before we left but everything still turned out great. I couldn't be happier with how our wedding turned out'

[SarahWitt]

Originally Posted by chase414 

 

We just had our wedding this past Thurs. The weather was perfect and so was every detail for all of our events! I'll write a review when we return and make an attempt with a planning thread. There were a few things that I wish we knew before we left but everything still turned out great. I couldn't be happier with how our wedding turned out'

 

HI Chase!!

 

So glad the weather was great and everything went smooth!! Hope you are enjoying the vacation as well:)

 

Cant wait to hear your feedback, especially what you wish you knew!!

 

Enjoy yourself in Mexico!!!

[SarahWitt]

A General Questions for all of the previous brides, for your dresses, did you have the resort steam or press it prior to the wedding?!?!

 

My dress will be pressed and steamed prior to going on the plane, I just figured in transit and carrying on, then the travel to the resort, there is a possibility it will get wrinkled, so I wanted to see what you ladies did for your dresses:)

 

Thanks!!
 

[J-me]

We hung up my dress (outside of the garment bag) as soon as we got to the room so it 'aired out' a few days, which actually made some of the wrinkles go away - though, side note - do NOT hang it near the windows - if there's even the slightest shower, it's true that the rooms leak a bit (and we had the Presidential) - but we brought a travel steamer and my sweet mom just worked on it a few times a day  I originally planned to have the resort do it, but they outsource it (aka your dress leaves the property) so it made me nervous. If you decide to have the resort do it though, just make sure you do it RIGHT when you arrive to ensure it's back in time.

Originally Posted by SarahWitt 

A General Questions for all of the previous brides, for your dresses, did you have the resort steam or press it prior to the wedding?!?!

 

My dress will be pressed and steamed prior to going on the plane, I just figured in transit and carrying on, then the travel to the resort, there is a possibility it will get wrinkled, so I wanted to see what you ladies did for your dresses:)

 

Thanks!!
 

[J-me]

Yaay Del Sol!! The above pics are from my wedding!!!! Review on them coming soon, but they were AMAZING to work with and worth every penny!

 

I can't wait to get the rest of our pics!

 

PS. Slowly but surely working on my planning thread - underestimated how busy I'd be even AFTER the wedding lol