Don't book your wedding through RIU PALACE!!!!

[verrow23]

I'm so sorry you're dealing with this bull so close to your wedding day!

[happyone]

That coordinator sounds awful! I just read the other review that Tammy posted and I want to smack that lady in her face. Sorry, but what a wench.

[Jackie]

Wow what a crazy situation to be in so close to the wedding date.

Hopefully now that you have an outside WC you wont have to deal with anymore BS.

[Sophia's Mom]

Quote:

Originally Posted by Dez921714 Wow, I can't beliece they did that to you! That's complete BS!!!! Did you have other guests staying there? were they able to get a refund and book at the new resort?

We had one other couple staying there, and we were both able to get a full refund and are both now booked at the new hotel.

[Jen_S]

I am so sorry to hear you had to go through that, well I hope the new resort gives you the wedding of your dreams!

[nicole.gia]

I am so sorry that you had to go through all of that. I am glad you found a WC to help you at your new venue. Thanks for such an honest post - I will surely cross RIU off of my list.

[Copita]

OMGOSH. I don't even know where to begin.

 

This is TOTALLY ASSY on their part!

How in the hell are they going to CANCEL your wedding AND charge you a frogging fee of $350 for a judge you weren't even going to USE in the first place??!!!!!!!!!!!!

 

Did you still pay the $350 I wouldn't have!

 

I am SO glad you found someone else eto work with.

 

If I were you, I would put them on blast and email their hotel general manager, ceo, everyone and tell them taht that is completely unacceptable. COMPLETELY.

 

I am so sorry, again but SO happy you found another great place to go.

 

THANK GOODNESS FOR TRAVEL INSURANCE!

[Sophia's Mom]

Quote:

Originally Posted by cmmdee OMGOSH. I don't even know where to begin. This is TOTALLY ASSY on their part! How in the hell are they going to CANCEL your wedding AND charge you a frogging fee of $350 for a judge you weren't even going to USE in the first place??!!!!!!!!!!!! Did you still pay the $350 I wouldn't have! I am SO glad you found someone else eto work with. If I were you, I would put them on blast and email their hotel general manager, ceo, everyone and tell them taht that is completely unacceptable. COMPLETELY. I am so sorry, again but SO happy you found another great place to go. THANK GOODNESS FOR TRAVEL INSURANCE!

I haven't been charged the $350 for the judge yet; but I did call my credit card company and told them that I have not authorized any charges by the RIU. They made a note of it in their computer so even if they try they shouldn't be able to charge me!!

[Sandra E.]

Wow! I'm so sorry to hear that, I can't believe they treated you like that. I'm glad you changed hotel and location. Daniella sounds like a nightmare.

[BEACHBRIDEMA]

Wow I am sorry you went through all this. I was one of the lucky Riu brides, I had no issues and everything went over smoothy and perfectly. I had a different coordinator and I think the new WC Daniella is causing a lot of the problems. I am glad you were able to work something out with a different hotel. All the best!

Sarah