Vista Print vent

TammyB · June 12, 2008

UGH So about 3 weeks ago I ordered 500 business cards for the rescue group (we hand them out at events) so I picked the cheapest shipping method (21 days) well I log into their website today and found out my order was canceled. So I call them, and spoke to a women that said "well we tried to call you" I told her I didn't receive a voice mail, her comment "well we didn't leave a message" OH well there you go, apparently I'm suppose to be a mind reader and know they tried to call. What ticks me off the most is that we have a huge event at the end of the month and we needed those business cards. Now it looks like I'm going to have to hurry and recreate the business cards AND pay extra for the shipping so we have it back in time. UGH maybe I'll try to find a different website.

Celina · June 12, 2008

That is a bunch of BS! I can't believe they did that! Did they say why it was cancelled?

Alyssa · June 12, 2008

Tammy - i would make them ship them to me for free and quick! WTF?

TammyB · June 12, 2008

Apperently their was an issue with the formating or something. What ticks me off is that they should have left a message or sent me an email so that I knew about it LIKE UMMM 3 WEEKS AGO...

Christine · June 12, 2008

did they explain why there was no message left, that is crazy...can you just go to kinkos?

jajajaja · June 12, 2008

OMG Tammy. THere is NO excuse here that is acceptable. I"m sorry but I deal with customers ALL DAY and I always leave a message. Such BS. Otherwise how are they suppose to know to call back?

TammyB · June 12, 2008

Nope the women just said that their was no message left. Seriously, who doesn't leave a message? I mean even more so when an order needs to be canceled? Plus you have to use your email address to place the order so I seriously don't get why they didn't even send me an email. I'm so beyond ticked right now, I'm looking at pricing with MPix for business cards right now, I don't have a custom design I design it on the site so I need a website that allows me to do that.

Yvette · June 12, 2008

that is so stupid. i don't understand how some businesses function on a daily basis.

DreaW · June 12, 2008

Tammy I can relate, MyPublisher did the same thing to me but it was for Mother's Day. Well they didn't contact me or email me to tell me my order was cancelled....I raised all sorts of hell, spoke to the manager and such....at the end I ended up getting two free books and free shipping.

I would call and talk to the manager