Dreams Cancun - Questions for those married here!

[Jess]

I'm sorry if this is already in this thread - but does anyone have the email of the wedding coordinator at Dreams Cancun? Thanks!

[zorlack76]

Kat, how did you do all your communication with your WC at Dreams. I have been trying to reserve a date for the last 2 weeks and she got back to me once asking, "What date do you want?" What an idiot!!! I told her what date I wanted. Did you have to call her a lot or did you just do it via email?

[Kat81]

Quote:

Originally Posted by zorlack76 Kat, how did you do all your communication with your WC at Dreams. I have been trying to reserve a date for the last 2 weeks and she got back to me once asking, "What date do you want?" What an idiot!!! I told her what date I wanted. Did you have to call her a lot or did you just do it via email?

I ended up having a TA get the date for me because I couldn't get her to respond to me. The responses will be short and not make sense at all through out the entire process.

[cancunbride]

Quote:

Originally Posted by STACEY [ATTACH]Attachment 2609[/ATTACH] I just recieved the list of spa services and the prices for the Spa. I thought I would pass it on to you all.

Stacey, do you know how I can make my appointment? Also, I think spa comes with Ultimate Dreams package right?

[stacey]

Quote:

Originally Posted by cancunbride Stacey, do you know how I can make my appointment? Also, I think spa comes with Ultimate Dreams package right?

yes, you just email over the request.

[email protected]

I believe it comes with the package, but I would make an appointement about a week before you leave.

[cougs]

Quote:

Originally Posted by zorlack76 Kat, how did you do all your communication with your WC at Dreams. I have been trying to reserve a date for the last 2 weeks and she got back to me once asking, "What date do you want?" What an idiot!!! I told her what date I wanted. Did you have to call her a lot or did you just do it via email?

it is very frustrating in the beginning trying to get a response, and like kat said, they seldom make any sense! i don't know if things get lost in translation or what, but it's enough to drive ya crazy. like kat, i also had to get my travel agent involved in order to get a date nailed down. two months after i emailed them, and after my TA had already gotten us our date, i finally got a response to my first request, saying the date was taken (it was taken by ME)! and it got even more confused because in my frustration i had started emailing both coordinators, as well as having my TA email them. in the end it got sorted, but it was definitely crazy for awhile.

get your TA involved. mine got answers pretty quickly (within the week). make sure you aren't just asking for one date. instead, give 3 or 4 options or even ask something like "what dates are available in may '09" ... you'll be more likely to get *something* that way i think.

good luck!

[**~Jenn~**]

It is really frustrating! I feel your pain....After two weeks of Impatiently waiting..I hired a TA (TA Jill from this Forum) and within 5 days my date was booked :-)

Good luck..It'll all work out!

[cancunbride]

Quote:

Originally Posted by STACEY yes, you just email over the request. [email protected] I believe it comes with the package, but I would make an appointement about a week before you leave.

thanks stacey!

[zorlack76]

OK, I decided to actually call down to Dreams Cancun and attempted to talk to some people. The first time I called, I asked for Gaby's extension. Of course, the person at the front desk put me through to Gaby's extension, but Gaby didnt answer. I got a voice mail in Spanish. So, I didnt leave a message, but I called the resort back and asked to speak with a manager. Apparently they take that pretty seriously down there. Here's why. When they put me through to the manager, no one answered, but the voice mail was in English and Spanish. I left a detailed message pretty much asking what the """" was going on. I didnt get a call back from a manager or Gaby, but I did get an email from Gaby about 2 hours later completely apologizinig for everything and explaining that she is so busy. She told me not to call her because she is rarely near her phone, but said I just need to email her all my questions and she will "try to answers you the faster that I can." Hmm...I wonder if her manager chewed her out. So of course, I write her an email back and said for like the 8th time that I want they date reserved and that I am prepared to pay the deposit right away. So, Ill get back to you folks in 2 weeks when she emails me back asking me what date I want again!! Well, hopefully if wont be that bad. But, I am meeting with a travel agent on Monday from Apple Vacations. Ffor those of you who dont know, Apple Vacations is pretty big down there. Apparently they have a lot of pull and in my opinion, they shouldnt want to lose a huge client like Apple. That would be horrible for business. Anyway, I am ranting, so back to my endless search for a photographer who I cant book cuz I dont know what date Im getting married

[Hartyt509]

Quote:

Originally Posted by zorlack76 OK, I decided to actually call down to Dreams Cancun and attempted to talk to some people. The first time I called, I asked for Gaby's extension. Of course, the person at the front desk put me through to Gaby's extension, but Gaby didnt answer. I got a voice mail in Spanish. So, I didnt leave a message, but I called the resort back and asked to speak with a manager. Apparently they take that pretty seriously down there. Here's why. When they put me through to the manager, no one answered, but the voice mail was in English and Spanish. I left a detailed message pretty much asking what the """" was going on. I didnt get a call back from a manager or Gaby, but I did get an email from Gaby about 2 hours later completely apologizinig for everything and explaining that she is so busy. She told me not to call her because she is rarely near her phone, but said I just need to email her all my questions and she will "try to answers you the faster that I can." Hmm...I wonder if her manager chewed her out. So of course, I write her an email back and said for like the 8th time that I want they date reserved and that I am prepared to pay the deposit right away. So, Ill get back to you folks in 2 weeks when she emails me back asking me what date I want again!! Well, hopefully if wont be that bad. But, I am meeting with a travel agent on Monday from Apple Vacations. Ffor those of you who dont know, Apple Vacations is pretty big down there. Apparently they have a lot of pull and in my opinion, they shouldnt want to lose a huge client like Apple. That would be horrible for business. Anyway, I am ranting, so back to my endless search for a photographer who I cant book cuz I dont know what date Im getting married

lol go you - just a thought but why don't you try TA Jill or TA Tammy on here they seem to get everything sorted at warp speed. My agent was supposed to be able to get it done quick but I managed to do it quicker myself lol

Honestly try the TA's on here will be a hell of a lot easier I would have thought