Beware of ourspaceontheweb.com custom magnets!!

[seebree57]

Just wanted to give everyone a warning of the custom magnet maker ourspaceontheweb.com. They are an internet-only site, and I had actually contacted them through ebay because they make custom magnets in small quantities, and I had wanted an irregular size (I was actually making a 3.5 x 8 magnet of the first page of my boarding pass save the date).

 

At first they seemed helpful and promised a quick turnaround time. Turns out, 2 weeks later they have messed up on them twice, and now refuse to correct them for me, but yet won't issue a refund until I mail all of them back. Problem is - I haven't even received all of them because they only sent me the first half after those got messed up the first time, and the 2nd half are supposedly in the mail. They didn't even want to admit they messed up on them and tried to blame the post office, and even blamed me for being upset at them! But seriously - why can't people do things right the first time, or even the second time??

 

Just a warning for anyone looking to use them for custom magnets - stay away!!!

[LCBride2007]

that's awful -and stupid on their part! i used vista print for mine, and i screwed up (yes, ME!) and they replaced the order at no charge (other than shipping). and now i use them for other things since i had such a positive experience!

[ErinB]

Sorry you had vendor trouble. I hope it all works out. Can you dispute the charges if they won't fix it?

[lucy106]

So sorry you went through this! What an awful experience! Hope they werent too expensive!

[ACDCDCAC]

wow that is not cool!

[Sandra E.]

Sorry about all of this. Can you try to dispute this through your credit card?

[Bride010101]

wow that is horrible! so sorry you are going through this!

[Jenn3878]

Sorry to hear about your experience with this co. Hope everything works out for you!