photographer is freaking out about my review

[SunBride]

She says she's never gotten a bad review or any of these comments before (like the one of it not being fun) so I guess that's why she reacted so badly, not that it excuses her behaviour at all

[SunBride]

(oops .....)

[LCBride2007]

I still say, if one of her main complaints is that you're posting reviews where she can't respond ... tell her to come on here and respond! As long as she does so in a respectful manner, we're more than happy to hear her side of the story!

[Hartyt509]

Quote:

Originally Posted by SunBride She says she'll still fill my order for sure, there was never any thoguht of not doing that, which is obviously good. It could be worse, she could be refusing to do that.

She can't not you could sue her ass for breach of contract lol

Its not an unfair review and she just has to deal with it. If it was unfair ,fair enough but it wasn't so she should just deal with it

[SunBride]

I don't think she's seen this post and would prefer she didn't because she'll freak way more, especially since a bunch of people here said that they woudl never hire her after reading about this (so her reputation is ruined, at least on here). If she freaked out so bad about seeing the review (which most of you agree wasn't that bad) can you imagine what she would do to me if she saw all this discussion?

 

I can post more or less her defenses, since she sent me many emails

 

- she was rushed taking the pics of the starfish in the water because of the waves coming in and this is where the nicest sand was (understandable, I could remove this comment)

 

- she said all along she wouldn't copy other people's style (but she's mistaken there, the photos I'm thinking of are either hers and some that she took of my bridesmaids gettign ready but not me. I even asked her for one of them and she defensively said she already took it so I didn't go into it further to make sure she got exactly what I wanted. It was a photo of my hair, and there are tons of it half done but not the ones I wanted after it was done. This is one of the ones I'm disappointed about not getting)

 

-about the bad ocean, she says the other parts of the beach had people

 

- about stressing me out she thinks I shouldn't be mad because it all worked out (i.e. I'm happy I gave her more time) but I still don't think it was necessary to stress me out. Also there were other things that she didn't defend (i.e. her being stressed about the room quality, the flights, and a few overly direct /rude emails that stressed me out)

 

-the sunset was not good (so I removed that comment from my review)

 

-it's not her job to be "fun" and her other clients think she is. She says it's perhaps a connection issue between us an her (I didn't think so, but maybe because of the stress she caused me before, we didn't connect great, just okay. But she didn't really try to make it fun. but again I didn't care, this was a comment for others who want to have fun even if the cost is not getting as many photos)

 

- the comments about her negativity are a personal attack and have no effect on her job so I should not have mentioned them (I think they are very relevant since she spent most of the week, at least 50% of the time, hanging out with our group)

 

- and of course, like I mentioned, she thought my "clump of material" detachable train did not flow well (but she didn't even try to place it! I have pictures the seamstress took that look great! I understand if we were fighting to make it work and it didn't, but we never even tried placing it nice!)

 

These are all her responses (via email) about what I said in my review.

 

Please don't go commenting on her responses because she's not here to defend herself and I don't want to make matters worse.

 

feel free to comment on the general situation as per my other posts, but as for this post here, I think it's best we leave it be, especially since I am paraphrasing for her.

[TammyWright]

i thought your review was very fair and pointed out some important thing...the overall feel was that you were happy with them...

 

if anything i would keep your review the same and ADD that part about her response to the review as it is a little much. she sounds like she is scolding you in her response about not being there to entertain you.

 

also, you would think she would take it as constructive criticism instead of attacking you or being so defensive...the last time a bride posted a not so great review of her photog, the photog came on here and apologized and said he would take it all in consideration to keep his brides happy...and thanked the bride for being straightforward.

[LadyCheese]

Quote:

Originally Posted by AnnR Ironically, it's not the review that I see hurting her business, it's her reaction to the review.

I so agree with Ann! She's making it worse than what it really is. I enjoyed reading your review...it was thorough, it was honest, and it was REAL. She should use that review to help herself in the future with other clients. Sorry you are going through all this drama.

[BarefootBride]

Sun Bride I read your review. You said that she did AMAZING photos and she takes her job very seriously. Thats great! But it is also important to know the personality of the photographer especially if hes gonna be following you around all day and interacting with your guest. Honestly, if I was getting married in your location I would consider her, even though negative or bland personalities annoy me. I would let her actual WORK make the final decisions. There was nothing you wrote about her that would ruin her reputation.

 

I appreciated learning about my photographer's personality who will be at my really tiny wedding on the only resort on a little tiny island in Fiji. A bride who used him gave me her honest opinion about him. That was a good thing.

So your photographer is going to have to put her big girl panties on and deal with it. Shes in the business of SERVICE and people in that job get critiqued not by bosses or test scores but by customers that they service.If anything she should take all reviews done about her to perfect her business.

[mizzy]

Instead of having an attitude with you, she needs to change her own (then she'd getter better reviews).

[crazyldy]

All I can say is thank you for your review. Honesty helps us all