ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions

[scottishbride]

Quote:

Originally Posted by loanmao scottishbride...when i went for my site visit in july, angie from general wedding sales, set it up for us. we just told her when we were going and our flight info. she will also help to set up an appointment with your WC.

Thanks for the info!

We are actually looking at the Royal Cancun but going to stay next door at the Gran Caribe whilst over to visit the Royal...cant wait!

Does anyone know when 2011 prices will be out?

[jesmcan]

Quote:

Originally Posted by becks1581 Hi ladies...quick question: For those of you that booked over a year in advance, were you able to lock-in the rates at the time you booked? I ask because FI got verbal confirmation s via voicemail a few days ago for our date from someone who was covering for Doreen while she was out of the office. This woman said that they would honor 2010 rates for our May 2011 wedding since 2011 rates aren't available yet. We asked for written confirmation but didn't receive anything. Fast forward to today...I get an email from my TA who called Doreen...Doreen now says that we'll have to pay 2011 rates even though they aren't out yet. This seems absurd to me...I mean seriously, who signs a contract without the numbers on it?? Did anyone encounter this or have suggestions on how to approach the situation? I definitely plan to push back, I'm just not sure if it would be better to let my TA do the negotiating or if I should call and do it myself. Thanks for the help!

Hi Becks,

We booked a year in advance and got to lock into the rates. I had to work with Doreen and she was just horrible. I ended up asking to be moved to another sales person. Did you get anything in writing from her?

I would have your TA call and if that still does not work I would call directly.

[becks1581]

Jescam and SuperKate,

We did get written confirmation, from someone names Suzanne, that we could lock in at the 2010 rate. BUT, have any of you guys noticed that they increased the prices of the Luxury Package for both 2009 and 2010? They are both $600 more expensive now, the 2010 rate being $3700. Those of you that already booked are fine but it seems like a very strange business practice to increase fees for a year that's practically over!

And yeah, I think the general consensus is the Doreen is bit, um...'speciial'.

 

One more question...I can't seem to get a straight answer from the WC's about fees for guests over 35. Is it just the fee of $30pp on the website or is there a separate fee for cocktail hour and reception?

 

I can tell you girls are going to be TOTAL lifesavers in this process!!!!!!

[Lady_Di]

Quote:

Originally Posted by becks1581 Jescam and SuperKate, We did get written confirmation, from someone names Suzanne, that we could lock in at the 2010 rate. BUT, have any of you guys noticed that they increased the prices of the Luxury Package for both 2009 and 2010? They are both $600 more expensive now, the 2010 rate being $3700. Those of you that already booked are fine but it seems like a very strange business practice to increase fees for a year that's practically over! And yeah, I think the general consensus is the Doreen is bit, um...'speciial'. One more question...I can't seem to get a straight answer from the WC's about fees for guests over 35. Is it just the fee of $30pp on the website or is there a separate fee for cocktail hour and reception? I can tell you girls are going to be TOTAL lifesavers in this process!!!!!!

Hi becks,

The fees are $30 for Real guests and $60 for non Real guests for the reception; $10 for Real guests and $20 for non Real guests.

Hope that helps!

[~Stephanie~]

So I sent Zulma an email to confirm my previous pricing of $3100 for the 2010 Luxury package since it went up $600 on the site. I don't see why they are doing a change again. I hope she emails me back.

[Lady_Di]

Quote:

Originally Posted by ~Stephanie~ So I sent Zulma an email to confirm my previous pricing of $3100 for the 2010 Luxury package since it went up $600 on the site. I don't see why they are doing a change again. I hope she emails me back.

They are supposed to honor the prices at the time we sent them the contract or I will be an unhappy bride!!!

[stevensFiance]

I actually just asked my WC about the cocktail hour the other day, according to her youre allowed up to your 35 people, anyone over that you have to pay additional for, and anyone who is not staying at a real resort you have to pay for as well.

[~Stephanie~]

I just got an email back from Zulma (fast turn-around!) that yes they are honoring the prices of when you booked!

 

So no worries on the price increase!

[becks1581]

Thanks Jescam,

That does help. I'm guessing that we'll have close to 70guests so the pp charge becomes pretty important! Based on what you said, I guess I can plan for $40 pp above the 35 (including the cocktail hour and reception).

 

Steph and Jescam... From the email that the WC sent me, you guys should def be locked in at $3100...but I would get it in writing and bring it with me to Mexico just in case!

 

I can't wait to start planning the FUN stuff!!!

[becks1581]

Just saw your post Steph...that's great!