I'm going to scream or cry or both!

[ErinB]

So...

 

The resort wedding planner had not gotten back to me with the new menu options for a private dinner. I'm clicking through the web-site yesterday trying to find them, but no luck so I called the wedding coordinator. I also noticed that the 4pm slot was still open on the wedding calendar and that was our spot

 

Debbie and I were discussing menus, etc. when she mentions that the new price is $75 per person! WHen we contracted it was $35 per person! That is over double the price! Needless to say I was not happy.

 

Then, she proceeds to tell me that they don't have my reservation! We put a deposit down in F-ing November! We're holding 20 rooms! They can't find the F-ing reservation! So, since I have no reservation, I have no wedding time either! So she took our reservation etc. THen, about 10 minutes ago I get an e-mail that my wedding time isn't available -- someone online "snuck in" and reserved our spot. The only available time is 10am! I called immediately! And then she informs me that the other couple isn't planning on bringing down any guests so maybe they will move. Damn straight they are going to move! SHe is going to call the resort and "see what they can do"

 

I think I need to go raid the liquor shelf before I kill someone!

[jajajaja]

Did you not have a confirmation from when you paid your deposit? If so, I wouldn't waste time faxing that to them. Ugh- all these irresponsible WC/resort problems are really irritating me for you girls. Seriously, how do businesses operate like this and still pull in customers?

[beachbride08]

That sucks! I'm sure everything will work out for you. I had a similar situation a couple weeks ago where the resort canceled my wedding date, but everything was resolved.

[PrecisePlans]

Is there anyway that you can contact the resort directly to straighten this issue out. Go and purchase a phone card, call the resort, have them email or fax you something in writing confirming your ceromony time, number of blocked rooms, cost for reception, etc........after that......fire your wc.

[Jacqueline]

WAIT than where did your deposit from Nov go that you sent to hold your spot? OMG i'd be fuming.

[CTHawaii14]

OMG. I am so sorry to hear about this. Im sure they will figure everything out. Good luck and stay strong.

[ErinB]

Yeah I would fire the coordinator if she were with an outside agency, but nope, she's with the resort.

 

They have our room reservation, but not the wedding reservation. There was another coordinator that I originally worked with who is no longer there and that is apparently when the reservation was lost. She basically told me this was my fault for not following up accordingly and noticing that my credit card was never charged.

 

Our only options are to take the 10 am slot or change resorts, but then "we don't know what rooms will be avaiable there..."

[cheese_diva]

I would be irate!! Be nice but firm.. you won't budge.

[PrecisePlans]

that's a bummer. Did you already send your invites out?? If not, would you consider switching resorts. I know it's a big headache, but at least you can get your preferred time and an affordable reception elsewhere.

[ErinB]

Yes I sent invites out! I calmly told her I had already spent $20,000 on this wedding so it would be what I wanted, not counting the money I would spend for ceremony decor and the reception etc. there. SHe said "Well, I don't know why you would have printed invitations..." If I could have reached through the phone I would have smacked her!