So mad at CasaMagna Marriott!!!!

[Yari]

OMG! I have had the worst two days trying to secure my room block with the CasaMagna Marriott it is unreal!

 

I was told that they have 35 rooms reserved for me and that the contract would be emailed last week. When I didn't get a contract, I called and I was told that a larger party is coming and they had to release my rooms! WHAT!?! I just spoke with the director of events and she offered me 10 rooms and that was it. She said they were sold out, how in the world could they be sold out? I am so angry right now, I probably don't make any sense.

 

I totally thought I had this part all done and now I have to start from square one. Ugh!!!

 

[Nic Dragomire]

Wow Yari, that really sucks.. I would ask to speak to the "director of events" supervisor. If that doesn't get you anywhere ask to speak to his supervisor... and up the ladder until you get to some one that can do something about it.. I would consider speaking to some one at Marriott Corportate as well.

 

sorry to hear that,

 

~ nic

[jajajaja]

That's ridiculous! Seriously bad business. I agree, go up the ladder. Hopefully that will get you somewhere.

[Maura]

Quote:

Originally Posted by Nic D Wow Yari, that really sucks.. I would ask to speak to the "director of events" supervisor. If that doesn't get you anywhere ask to speak to his supervisor... and up the ladder until you get to some one that can do something about it.. I would consider speaking to some one at Marriott Corportate as well. sorry to hear that, ~ nic

totally redic! didnt someone else just post that they had a problem with casamagna? you should absolutely complain higher up the ladder. talk about bad business practices.

i would personally never do business with that chain again. dont they know how much money is involved in the wedding industry and that brides talk to other brides

[Yari]

I am currently writing a letter right now.

 

Get this, my FI is a Gold member of Marriott and he travels about 50-60% for work and always stays at the Marriott. He also has 16 direct reports that travel more and stay at the Marriott. They are looking to lose some serious cash! He is super pissed too.

 

I am so going up the ladder, high up as I can go. Don't make a bride mad!!!!

[amandalovesryan]

oh yari, i hope that this gets straightened out! let us know!

[Betsy]

OMG that is horrible! So do you have to find another resort or change your date or what? That is so unfair! I am sorry!!!

[Yari]

Quote:

Originally Posted by Betsy OMG that is horrible! So do you have to find another resort or change your date or what? That is so unfair! I am sorry!!!

I need to change the resort. It really stinks cause lots of my FI family members already booked all inclusive packages with the Marriott, but they are going to cancel.

[starchild]

That's just awful Yari. Wow! Do you have another hotel in mind? Let me know if you need help finding places, so sorry

[lucy106]

What? A larger party is coming so they had to release your rooms? That is awful!!!! I hope you find somewhere that makes you happy!!