I cannot comment on the wedding services at the Majestic Elegance, only the lack of Honeymoon services.  I booked the resort through Oyster.com after reading great reviews there and on Tripadvisor.  It seemed like a great value, so we upgraded to the Elegance Club in order to be in the "Adults Only" part of the resort, receive butler service, and other supposed upgrades.

From the moment we arrived onto the resort, we were made to feel like we were a burden to the staff. I did not have a confirmation print out from Oyster, so it took them quite some time to find our reservation. We were led on a "tour" of the resort for what seemed like a longer than necessary amount of time before being left to sit in the Elegance Club room to wait for our room to be ready. The Club Room was extremely loud and did not feel exclusive at all. The snacks provided were random sandwiches and less than appealing cookies.

While waiting for our room, we were told about the towel policy on the resort.  We were each given a card that we would turn in each time we wanted a towel and we would get that card back when we returned the towel.  If we lost the card, we would be charged $25 at check-out.  We asked about internet and we were told that there was wi-fi, but for a charge.  Otherwise, we could pay a $10 deposit for an ethernet cable to access the internet in our room.

We were finally told that our room was ready and while walking there, we were told something about a 55 minutes couples massage for our inconvenience. We then became aware that we were not being given an Elegance Club room, but rather a regular room with Club privileges. We informed Giannini that being in an area full of kids was not an option for our honeymoon, no matter what the inconvenience gift was, and she brought us to the room anyway which overlooked a pool that was like a frat party. After explaining for a few minutes that we would not accept a room that was not in the Club, and a few phone calls to the assistant manager, we were led to a second room.

The second room as in the Club, however, it was not really a building that was initially part of the Club. It was explained to us that so many people wanted the Club that they had to expand it into more buildings. Now, we will never know whether or not the rooms are any different than what I expected or paid for, but this second room was unacceptable as well as it was on the first floor, was musty and humid, and looked out onto a service road that had people walking by and trucks driving through every few minutes. Again, a number of minutes explaining that this was our honeymoon and we thought we would get some kind of upgrade, not a downgrade, the assistant manager finally came to speak with us personally after about a fifteen minute wait.  We were told again and again by this assistant manager, Ismael, that they were overbooked and that they didn’t have any other rooms available.  But the next night we would be moved into one of the nicest rooms available. He also promised a 25 minute couples massage and all of the "special treatments." We insisted that we would not be staying in that room, and then somehow a fourth floor room was available, still overlooking the same service road, but without as much of a musty odor. After much hesitation, we agreed and decided to stay in that room. We told him that we were originally promised a 55 minute massage, to which he grudgingly agreed.  And we were finally moved to a fourth floor room.

This new room seemed very warm, and after messing with the air-conditioning for a while, it finally kicked in, but then started emitting a horrible smoky smell, as if it was connected to another room where a smoker was. We let the club know about this and they told us that they would put a filter into the air conditioner. This room never quite cooled off, but the smoky smell did dissipate.

Shortly after, our luggage arrived, our "butler" came to our room to explain the Club privileges and that was one of the only times we saw him (except for running in to him twice, he never came to check on us throughout our stay...we still don't understand why they offer butler service if you don't get any service)

The first night we decided to eat at the Japanese Hibachi Steak House which proved to be an inedible meal. The sushi bar wasn't bad, but once we moved to our hibachi table, it all went downhill.  The chef never provided any type of show, did not do any tricks, and basically just cooked in front of us.  I tried to ask why the guests at other tables were cheering and sounded very happy, and he told me that was because they were drunk. I also asked him (in Spanish) if he was going to make any of the food fly, and he pretended not to understand. The food was extremely salty, the chicken had a weird consistency, and the steak was a little tough and overcooked.  We chose to have more sushi after the less than gratifying meal.

That night we went to the Club Room to find Giannini to book our massage and find out what else the "special treatments" may be. She booked the massage for the following morning, a romantic dinner on the beach for the next day, and a special romantic breakfast in bed the following morning.  We later came to find out that everything, other than the massage, was included when you book your honeymoon at Elegance, it wasn't anything they were giving us for our inconvenience of two hours waiting for our room upon arrival.

The next morning we optimistically went to the spa for our appointments and soon found out that we were supposed to be given a letter explaining why we were getting a complimentary massage. They didn't have any appointment for us and we were made to feel like we were liars trying to pull one over on them. After a few phone calls and waiting for an uncomfortable fifteen minutes, the unfriendly woman at the front desk told us that we could go into the hot tub and we could bring the letter later, but only if we knew for sure that we were supposed to get a free a massage or it would be charged to our room upon check-out.

The spa was anything but luxurious.  The robe I was given looked like it had been washed at least 100 times, there was a huge hole in one of the armpits, and it wasn't soft at all. The pools were kind of nice, but definitely not the hot temperature one would expect in a spa. We tried the dry and hot saunas before being told our massages were going to start. We were never asked what kind of massages we wanted, and my husband's was not nearly any pressure at all.  Mine had some, but not what I am used to. They never asked how the pressure was and my husband even asked her to do it more strongly, but she never did.  After the massages we went in the pools and saunas some more before having to return to the club room again to ask for the letter for the spa.

At the club, we then found out that our new room was ready and we would have someone meet us to move our luggage. The next room we were given was definitely nicer, and had we been given that room upon check-in without any of the hassle, the trip would not have been nearly as unbearable. While at the club, we asked about the banner that was supposed to be put on our door as honeymooners, and we were told that someone would put it up that day. (We ended up asking for that same banner four more times during our stay, and finally received it the day before we left.) We asked about whether the Habachi dinner was supposed to have a show and they told us it should have, but there was no apology.

We opted to try the French restaurant that night, which was probably the best meal we had while there. The steak was actually how we asked and the service was nice.  However, other patrons were not required to adhere to the dress code and rowdy behavior went ignored. We made the best of the situation and enjoyed our food.

The next morning we received a note under our door letting us know that we had to go to the club room.  It was there that we found out that our romantic beach dinner was canceled due to two weddings taking place on the beach that evening.  We thought that was odd, since weddings are usually scheduled a year in advance, but we had no other choice, so we rescheduled the romantic dinner for the following evening. As it turned out, it rained that next night, so our beach dinner became a beach restaurant dinner.  The meal started out with a great deal of promise: roses handed to me at the entrance, rose petals along our path, a beautiful table for two overlooking the ocean, and a personal waiter to take care of us.  However, the set menu was not exactly to our liking. The salad we received was drenched in dressing, the steaks were way overcooked, and we never received our dessert. When the waiter questioned why we didn’t eat our steaks, there was not apology for them being overcooked, nor any attempt to rectify the situation, just an “oh.”

We tried the “exclusive” Elegance Club-only a-la-carte breakfast one of the mornings at the Italian restaurant. Unfortunately, we didn’t stay long enough to try the food as the very small menu offered less savory options than the buffet, and the impatient hostess didn’t want to wait for me to brush the abundance of crumbs off of my seat before sitting down at a table with a stained table cloth.

The romantic breakfast-in-bed never arrived on the original day it was booked for, and on our daily trip to the club for complaints we asked them to reschedule it for the following day, our last day. We also asked about the tropical fruit platter we were supposed to receive upon check-in and we requested if for that evening, but like most other things, it never arrived. The breakfast, however, did arrive on time, surprisingly. But it was anything but special: two sunny side up eggs, some croissants, jam, overcooked bacon, orange juice, and coffee. There were many better options at the buffet and we wished we had gone there instead…yet another disappointment.

Overall, we really wish we never went to the Majestic Elegance.  We never wanted a vacation to end and badly as we did while there. And it is extremely unfortunate that this was our honeymoon.  No one made us feel welcome, let alone special.  Except for the occasional bartender that had a smile on his face, every other staff member looked completely miserable. The majority of the guests didn’t seem to mind however, which baffled us, perhaps it was the abundance of alcohol they were consuming that caused them to accept less than acceptable standards of service.