I would like to start by saying I wish there was an option to have 0 stars. This is worse company I have ever done business with.  

Here's my story...My fiance and I chose a destination wedding in Mexico. Since we both have demanding jobs we decided to use a travel agent to help coordinate everyone's trip. Good decision on our part since we have 65 people attending from all over the US. It was my decision to use LUXE Destination weddings because of their "connections" with our resort. Once we signed up we were tossed to two people and ended up with Jessika. Jessika was the most obnoxious person to work with. She sent out emails detailing our wedding and travel arrangements that were not correct and quite frankly sounded like a computer wrote them, Siri has more compassion... I let her send one email before requiring that she send them to me for approval first.  
You would think as a travel agent there would be reminder emails sent out every once in while to say "Hey guys just want to remind you there is  month left for deposits" but she didn't. I would have to send them.

Then Jessika would take a week off every month along with a few sporadic days here and there (must be nice).... She would never put her away message on so no one knew she was not in the office. So their questions where just ignored for the week she was gone as well the following week, because it took her at least 7 working days to respond to your email.

Once we started to send out CC authorizations for deposits, our quests would send them back, with no response. So no one new if she had the authorization or if they had a room or anything. At the very beginning of this my fiance and I put down a $6000.00 for a room block for our guests. This held 20 rooms. Now the deal was when guest book their rooms they put down their own deposit relieving our responsibility for that one room.... Well Ms smarty pants told people that they did not need to put their own deposit down bc we (my fiance and I) had done it already....I'm sorry...WHAT?!?!?!

So there was deadline for our guests to put their deposit down. I literally started a count down...my emails (bc again remember Jessika would not send any) said, "ok guys we 6 days, ok guys 5 days and so on..." Well guess what... Jessika went on vacation the last two days of our due date..No one knew...no one got a response for a week and half!!! SO..all of our guests called me... everyday my phone was ringing off the hook because no one could reach our travel agent...

Now the kicker.... After I have complained and complained about Jessika...She quits. BUT..... not before she fucked us one last time.... She quit about three days before our final payment was to be made. AND again no automatic message was sent...ALL 65 OF OUR GUEST ARE NOW CALLING ME! Awesome! I sent email after email and finally the following Friday I called. The lady on the phone proceeds to tell me Jessika is no longer with their company and I would have a new rep with LUXE reaching out me soon.... which sounded awesome at the time.. So I think I waited until Wednesday when I didn't receive a call or email from our NEW REP to  send out an email which copied everyone I could think of. At this point our final payment was due over a week ago. No one has been charged, no one has been contacted...no one, not even me THE BRIDE, has any clue what is going on. I finally got a call from a manager saying they will extend our due date and all is well and wonderful in world..

The last email we received was over a week ago. Stating everyone has been charged and explaining our final payment amount (our card is the last to be charged bc they have to wait on all of guests to pay) . We replied with a few questions, but have not received a response yet..It is now approximately a month past our final due date payment. My mother just called this morning to let me know she emailed our new rep about her payment not being applied, and this morning she had a credit in the total amount of her stay refunded to her CC-?????? Then in the middle of my mom telling me this, my uncle calls...I bet you can guess this one- his card was not charged nor was my grandmothers... Wonderful.

I could have done this all myself. I sent out the email communications set up the excel sheets and followed up with all of guests. I get all the calls about LUXE's mess ups...The best part is, LUXE gets 20% commission off our 65 guests....For what???

Thank god we only hired them for our travel and nothing with the wedding itself.

DO NOT USE THIS COMPANY